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I have been using the Freemium version of the orderbird app. Can I continue using it under the KassenSichV?
If you have been using orderbird in the Freemium version (outdated) up to now, this is no longer possible with the introduction of the Kassensicherungsverordnung from January 1st, 2020. To ensure t...
What does the obligation to issue receipts mean for me?
From 01.01.2020 the cash security regulation ("Kassensicherungsverordnung", short: KassenSichV) in Germany applies and with it the obligation to issue receipts ("Belegausgabepflicht"). You are lega...
Can I be exempted from the obligation to issue receipts?
You can be exempted from the obligation to issue receipts ("Belegausgabepflicht") if it is "unreasonable" for you to print a receipt for each guest in your company. To do this, you must submit an a...
How can I send invoices to my customers via email?
With the obligation to issue receipts, which applies from 01.01.2020, you can also send your customers invoices by e-mail. This requires the entry of an email-address, but saves paper! In a nutshe...
Step 3.4: Customize your bill template
To make sure your customers only receive up-to-date information on your invoices right from the start, you need to personalize your bill template. If something changes later or if you want to adver...
How do I activate/deactivate bill printing for fast payment?
Quickly make the right settings in the orderbird app: Open the orderbird app and go to Settings > Payment > Fast payment. Now you will see the item "Print bill". Drag the slider to the right to a...
Transferring Tables
You have just taken the order for table 5 when the guests decide to move to the window table with the beautiful view. No problem - you can transfer items, parties, or even complete tables in a snap...
How do I make a card transaction?
A customer wants to pay with their EC or credit card? No problem - with orderbird Pay you can easily accept all kinds of card payments. Step by step From the table list or the floor plan, choose t...
How can I control who can transfer orders?
From orderbird version 6.2.0 on you can define who of your staff is allowed to transfer orders. By default, only the administrator is allowed to transfer orders. Step by step In the orderbird app...
I get the error message "A server with the specified hostname could not be found" - What to do now?
If you see this error message in the orderbird app, a central node of internet traffic (a so-called DNS server) in Europe is no longer reachable. But don't worry - all you need to do is adjust a fe...