I get the error message "A server with the specified hostname could not be found" - What to do now?

Written by Jens B.

Last published at: May 8th, 2024

Table of Contents

If you see this error message in the orderbird app, a central node of internet traffic (a so-called DNS server) in Europe is no longer reachable. But don't worry - all you need to do is adjust a few settings on your Apple device and you're back online in no time!

In a nutshell

  • Open the settings of your Apple Device (iPad/iPod/iPhone)
  • Tap on Wi-Fi, then on the "i" behind the Wi-Fi name
  • Tap on "Configure DNS" and select "Manual".
  • Enter and
  • Save & that's it

Step by step

  1. Exit the orderbird app and tap on the Apple device settings.
  2. On the left side of your iPad or iPhone/iPod, go to "Wi-Fi" at the top of the list. The settings for Wi-Fi will now open.
  3. ... and click on the "i" in the circle behind the Wi-Fi that you are connected to. 

  4. Now tap on "Configure DNS"...
  5. Tap on "Manual" and you will now get a selection of stored DNS servers.
  6. Swipe once from right to left over the displayed sequence of numbers to delete the stored DNS Server. In our example, it is "". Then tap on "Delete"
  7. Tap the green plus sign and enter server "". Repeat the procedure for server "".
  8. Tap on "Save" in the upper right corner.
  9. Ready!
    Exit the settings and reopen the orderbird app.