orderbird PRO Knowledge Base

Fehlerbehebung: Weißer Bildschirm bei orderbird Gutschein-Aktivierung

Published November 28th, 2025 by Jasmin G

Are you seeing a blank and white screen when you want to activate your orderbird voucher system? In this article, you will learn how this error is quickly resolved: Here's how The fastest and most effective solution to fix this problem is to reinstall the orderbird PRO app on your device. Step by Step Important: Before uninstall

Activate and customize orderbird gift cards

Published December 16th, 2025 by Jasmin G

PRO XS Note Info for orderbird PRO XS customers If you are using our orderbird PRO XS, the Info for orderbird PRO XS customers If you are using our orderbird PRO XS, this function is not avaiable. You can find an overview of what is included in your license package here: orderbird PRO vs. orderbird PRO XS . \ \ \ In this article, you will

orderbird PRO vs. orderbird PRO XS

Published April 16th, 2026 by Jasmin G

At orderbird, you will find a POS system that is perfectly tailored to your needs. To help you determine which orderbird PRO license is the right one, here is an overview of which variant is the best fit for you. Comparison between orderbird PRO and orderbird PRO XS Feature orderbird PRO orderbird PRO XS 24h Emergency Support ✅ ✅ MY orderbird ✅

Anzahlungen mit orderbird PRO verrechnen

Published January 14th, 2026 by Jasmin G

In this article, you will learn how to record down payments (prepayments) with orderbird PRO. Basic principle of offsetting When a guest makes a payment in advance (e.g., for a reservation or an event), this amount is initially recorded as revenue. As soon as the actual service (e.g., a party) takes place, the down payment is deducted from the total

Carl—Your Virtual Assistant on MY orderbird

Published March 3rd, 2026 by Jasmin G

Do you have a question and are looking for a quick solution, preferably 24/7? Then you will find our virtual assistant, Carl, on MY orderbird. The virtual assistant helps you whenever you have a question about your orderbird PRO – whether it's about settings or how your cash register works. We explain the best way to use it here: Where to find him Y

Check status of your cashless payment registration with orderbird PRO

Published February 10th, 2026 by Jasmin G

When can I start using the orderbird card reader? To work with the card reader, your registration for orderbird Pay must be completed. If you have sent all necessary documents via BANKIDENT (more information: Register for cashless payment with orderbird PRO ) to Nexi Germany, your account is in the process of being set up. This is how you find out w

EN | Tipping with Card Payment on the Smartphone

Published December 16th, 2025 by Jasmin G

In this article, you will learn how your guests can leave a tip when paying by card on their smartphone. Let's get started Here's how to set up tipping for card payments on smartphone, step by step: Open "Settings" and tap on "Payment". Tap on "Tap to Pay on iPhone". Now tap on "Settings" and then "Tip via Tap to Pay". Activate the "Ti

How to use gift cards in orderbird PRO

Published January 5th, 2026 by Jasmin G

PRO XS Note Info for orderbird PRO XS customers If you are using our orderbird PRO XS, the Info for orderbird PRO XS customers If you are using our orderbird PRO XS, this function is not avaiable. You can find an overview of what is included in your license package here: orderbird PRO vs. orderbird PRO XS . \ \ \ Gift cards are a particula