How do I add a new family group?

Written by Jens B.

Last published at: July 23rd, 2024

To create a new family group, please open your orderbird app and go to Settings > Orderpad > Menu Card. Tap on the “+” sign in the bottom left corner to add a family group.

Do not use emojis and only use Latin characters in names

Do not use emojis and only use Latin characters in names.

Please note that you should only use Latin characters and special characters in orderbird PRO! You can also use German special characters like ä, ö, ü, and ß as well as special characters from Romance-Nordic languages like é, è, â, ø, or å, etc.

These are not supported:

  • Emojis like 😊, 🍷, 🥗, 🥯, …
  • Cyrillic script
  • Arabic script
  • Chinese script
  • Thai script, and
  • Japanese script.

Using characters from the aforementioned scripts can disable orderbird PRO :(!

 

In a nutshell

  • To create new family groups, tap the plus sign "+" at the bottom left in the settings for the menu card.
  • You can change the general settings of a family group by tapping on the "i" in the circle after the name of the family group, like the name of the family group or which super family group it belongs to.
  • To change the order of the family groups, tap "Edit" in the upper left corner. Tap on the symbol of the three gray lines, hold down your finger and move the family group to the new position.

Adding a new family group - step by step

  1. Go to Settings > Orderpad > Menu Card and tap on the “+”- icon in the lower left corner to create a new family group.
    OBApp_5-5-0_EN_create_new_familygroup_01.png
  2. On the right-hand side, a window opens in which you can now define the general settings for this family group. This includes the name, whether you want a "miscellaneous item" with a flexible price to be created, the tax rates for inhouse and takeaway, and more.
    OBApp_5-5-0_EN_create_new_familygroup_02.png
  3. Now tap on "Save" in the upper left corner, and you have already created a new family group.
    OBApp_5-5-0_EN_create_new_familygroup_03.png

Fine-tuning your new family group

These are the main settings that you can change for your family groups:

  • Name of the family group: This one is self-explanatory :)
  • Super Family Group: Does the family group belong to "Beverages","Meals" or "Misc"?
  • Inhouse & Takeaway Tax Rate: Here you can set the tax rates that are generally applicable for items of this family group. You can later adjust the tax rates per item, if individual items have a different tax rate.
  • Printer: Choose the printer that prints the production dockets for this family group. For example, family groups containing beverages may be printed at the bar, while family groups for food may be printed at the kitchen printer.
  • Misc Item: You need an item in the family group for which you can manually enter a price when the customer orders? Just drag this slider to blue and this article will automatically be added, easily recognizable by the "*" after the name. When you use the orderpad during a shift, this article with flexible pricing is recognizable by a blue circle in the bottom left corner.
  • Show in menu card: If you have a family group that is only available seasonally (e.g. asparagus dishes), you can simply hide it after the season has ended and reactivate it again with the start of the new season. 

Don’t forget to save the changes!


Please note: No changes in an open shift

Thou shall not make changes during an open shift

Quickly adjusting the price of coffee? Or changing an order flow? No problem, but please not during an open shift!

There are several reasons for this: changes during an active shift...

  • ... can ruin your reports.
  • ... are not compliant with tax regulations because you have an item with different prices within a single shift.
  • ... can lead to technical issues and disrupt your workday unpleasantly.

Avoid the following changes during an open shift:

  • items/family groups (including prices and tax rates)
  • order flow
  • roles, permissions, and users
  • payment methods
  • deleting printers

Additionally, avoid making simultaneous changes in MY orderbird and orderbird PRO outside a shift.

 

The golden rule

Always make changes to your menu during a closed shift and either on MY orderbird or directly in orderbird PRO, not simultaneously in both products! This way, you stay on the safe side.