How to update apps (from iOS 13 on)
From now on, you can find available updates, e.g. for your orderbird app, in your profile in the App Store. Starting with iOS 13 the tab "Updates" in the App Store is no longer available. Step by step Close your current orderbird shift. Working with multiple devices? If you work with multiple devices, make sure that all of them have left the shift. ...
Which Apple devices and iOS versions are compatible with orderbird PRO?
The orderbird app version 8.x works on iPad and iPhone with iOS 17 or iPadOS 17. Until further notice, orderbird still runs on iOS 16 and iOS 15 - older iOS versions are no longer supported!(date: 06.05.2024) On which Apple devices does orderbird PRO Version 7.x run? These Apple Devices support the current Apple iOS: Devices on iOS 17 or iPadOS 17 i...
How do I disable automatic updates on my Apple devices?
Usually automatic updates for your apps are a great thing. However, for a secure use of your orderbird register, it is essential that you disable automatic updates on all of your Apple devices. This will prevent the app from updating automatically during an open shift and thus prevent data loss. (For a secure update of the app, you need to make sur...
How to factory reset my Apple device?
Do you want to reset your iPhone, iPad or iPod touch to factory settings? Then learn now how to safely erase your Apple devices and reset them to factory settings. In a nutshell Create a backup of the device Tap "Settings"> "General"> "[Transfer/Reset device]"> “Erase all content & settings”. Enter code or password for your Apple ID for...
How to activate Swarm
Activating the swarm in the orderbird app brings advantages such as real-time data transfer to MY orderbird. Here you can find out when it makes sense for you to activate the swarm and when it is better to leave it turned off. Please note You absolutely need a permanent and fully functional internet connection, if you work with activated swarm! Once...
Fallback Mode
Your place is buzzing, but an unexpected connectivity problem disrupts working with the orderbird app? Don't worry - we will show you here how to continue working offline using fallback mode. You can enter fallback mode if you have been working in swarm mode with activated table sync. Fallback mode works best from app version 7.0.3 on. Single-users ...
How can I change the color of a family group?
orderbird has added colors to the menu! You want your family group "Sides" to be quickly recognizable in a fresh green? No problem with orderbird 6.0! In a nutshell Go to "Settings" > "Orderpad" > "Menu card" in your orderbird app Tap on the little (i) at the end of the family group name "Sides" Tap on "Set color" and select your desired color...
How can I change the color of an item?
Since orderbird 6.0, we’ve added a dash of color and improved navigation for the orderpad. You want to display Coke in bright red in your orderpad? No problem: This is how you add colors to your items: In a nutshell Open your app and go to "Settings" > "Orderpad" > "Menu card" > "Your family group" Tap on an item Tap "Set color" and select ...
How do I change the price of an item?
You can easily change the price for one or more items from within the orderbird App. In a nutshell Go to Settings > Order pad > Menu > Your desired family group > Your desired item Tap on "Price" Change the price Save & Done Step by Step - Updating the price of an item Open the orderbird app. Tap on "Settings" in the main menu, … th...
How do I change tax rates (VAT) in my menu?
The tax rates (VAT) are changing, and you need to update the VAT rates in your orderbird app, to avoid back taxes or other penalties. To do this, you manually change the VAT rates for articles or family groups in your menu. Plan some time and grab a cup of tea. You'll be tapping away in the orderbird app on your iPad. In a nutshell Option 1 - "Deriv...
How do I create new items for my menu?
With orderbird you can easily create items yourself and thus always keep your menu up to date - without spending a lot of time and complicated settings. In order to create an article, you must be in the corresponding product group in which the article should appear. In a Nutshell - the most important things To create items, always tap on the plus s...
How do I add a new family group?
To create a new family group, please open your orderbird app and go to Settings > Orderpad > Menu Card. Tap on the “+” sign in the bottom left corner to add a family group. In a nutshell To create new family groups, tap the plus sign "+" at the bottom left in the settings for the menu card. You can change the general settings of a family group...
How to add a new item
With orderbird, it’s easy to create your own items - without spending a lot of time and complicated settings. To add an item to your menu, make sure to be in the appropriate family group, e.g. “coffee”, in which the item should be available later. In a nutshell Go to Settings > Orderpad > Menu Card in the orderbird app and tap on the family gr...
Menu Editing
Menu editing You can easily customize your menu matching your own expectations. The menu is divided into three fixed Super Family Groups (SFG). From here you can set up and change everything yourself. If you let us create your menu, you only need to install the finished backup and you are ready to go! But even then, you can still make changes yourse...
Change in VAT from January 1st, 2024 (DE and CH)
On legal or tax advice orderbird does not offer legal or tax advice. Everything we write reflects our experience and the experiences of our customers. All information with legal or tax aspects is in no way to be viewed as legal or tax advice. Therefore, this approach may not be applicable to you and your business in particular. For binding statement...
Working with the Floor Plan
With the Floor Plan in the orderbird app, you can easily book your guests' orders on a table. You can create up to five different areas (e.g. terrace, 1st floor, fireplace room, etc.) and expand the grid to up to 15x15 tables per area. In a nutshell Go to Orderpad > Floor Plan > Edit, to create, edit or delete areas or tables. Go to Orderpad ...
Counting guests
From orderbird Version 5.5 you have the feature guest counting! Simply tap on "guests" in the orderpad when you take up an order to use the guest counter and enter the number of guests sitting at the table. orderbird will automatically add up all guests you had during a day or a shift, respectively. You can also go to MY orderbird to find out how ma...
Course Control
From version 5 onwards, orderbird offers course control! Serve your guests easily delicious menus with multiple courses using orderbird. In a nutshell Go to Settings>Orderpad>Course control and make sure that course control is activated. Go to Settings > Printers > Kitchen or Counter > Course receipt and activate printing of course re...
Transferring Tables
You have just taken the order for table 5 when the guests decide to move to the window table with the beautiful view. No problem - you can transfer items, parties, or even complete tables in a snap! By the way - from orderbird version 6.2.0 on, you can control who receives permission to transfer tables. You set the permissions in the settings of the...
How do I discount individual items?
From orderbird App Version 7.3 on, the individual item discount is available for you! In a nutshell First you have to "send" your order and then return to the table. In the order overview for the table, tap on the three dots "..." behind the item you want to discount. Select a predefined discount or enter a custom amount, including reason for discou...
How can I send invoices to my customers via email?
With the obligation to issue receipts, which applies from 01.01.2020, you can also send your customers invoices by e-mail. This requires the entry of an email-address, but saves paper! In a nutshell Directly from the orderbird app: Tap on the three dots when checking out "..." and select "Send receipt via email". Or send the e-mail later via MY orde...
How do I work with deposits (Pfand)?
You got a deposit - "Pfand" - on your bottles, cups, or other and don't know how to work with that in orderbird? Not for long! Read here how to do "Pfand" with orderbird so that you can do right by your customer and the tax office. Attention! Please take note of the following information: orderbird does not offer legal or tax advice. Everything we ...
The customer asks for a receipt without article details. How can I do this?
From orderbird version 5 onward, you can also print invoices without details on the ordered items. Step by step Enable “Receipt without details” From the main menu, go to Settings> Docket printing. Activate "Receipt without details" by dragging the slider to the right. The slider is now blue. Tap "Save" in the upper left corner and confirm your c...
Working with online reservation platforms
To use an online reservation system that allows for upfront deposits with your orderbird app, simply add a new payment type and an item for the reservation deposit. This way you can clear deposits against customers' orders, or send them an invoice for no shows. Add payment type "reservation online payment" Go to Settings > Payment > Payment Ty...