Troubleshooting Fallback Mode

Written by orderbird Support

Last published at: March 26th, 2025

What works in Fallback Mode — and what doesn’t

What works in Fallback Mode — and what doesn’t

Whether a feature is available depends on whether the internet is down or there is a disruption with orderbird. The following table shows you what works in each case.

🔍 Feature 🌐 Internet Outage ⚠️ orderbird Disruption
Open/Close Shift  (✅)
 via Hotspot: Instructions for iPhone
Activate Fallback Mode
Printing (Receipts and Production Tickets) (✅)
see here
Current Receipt Signing
Fiscal Compliance Remains
Card Payment
QR Code Ordering System
Cashbook
Reservation System
View Device Reports
View Shift Report

Symbol Explanation

✅ = Feature is available, ❌ = Feature is not available.


Fallback Mode Cannot Be Started

❓ Do you only see a loading icon under Main Menu > Swarm > "Sync Tables" in orderbird PRO that doesn’t disappear?

✅ Quickly turn on Airplane Mode on your iPad or iPhone and turn it off again. The loading icon should disappear. 


Printing in Fallback Mode

You can print production tickets and receipts (without TSE signature) as long as you’re using a local orderbird network or a router with a local network:

  1. Start Fallback Mode.
  2. Ensure you’re connected to your local orderbird working network.
  3. Done.

Unsigned Receipts in Fallback Mode

Please note that the internet-based TSE signature will not be printed. The legislator does not require retroactive signing of receipts. You don’t need to take any further action — your POS system remains compliant with the Cash Register Security Ordinance (see What should I do if I suddenly have internet issues with my TSE?).


Internet Connection Restored

As soon as orderbird PRO can reconnect to MY orderbird, the following will happen: 

  • ✅ Card payments will be automatically reactivated
  • ✅ Menu and settings changes are once again possible
  • The journal syncs itself

Table Synchronization Only with New Shift

Table synchronization will only be reactivated once a new shift is started. orderbird PRO will remind you to enable table synchronization again.


Exit Fallback Mode

Exit Fallback Mode

❓The internet connection is back, and the issue with orderbird has been resolved? Then it's time to get back in the saddle again.

How to Exit Fallback Mode

  1. Close the current shift.
  2. Start a new shift.
  3. Tap "Enable" when asked "Enable table sync?".
  4. Done

Any Questions?

All Tables Are Locked

❓Are the tables locked after disabling Fallback Mode?

✅ Close and restart orderbird PRO. Here’s how to restart an app on the iPad or iPhone.


Good to Know

🛠️ Everything related to troubleshooting Fallback Mode can be found here: ➜ Troubleshooting Fallback Mode 

 


Contact Support in an Emergency

Email us at help@orderbird.com, or call us at the following numbers:

  • 🇩🇪 Germany: +49 30 208983098
  • 🇦🇹 Austria: +43 1 361022499
  • 🇨🇭 Switzerland: +41 41 5252099

If you can’t reach us directly by phone, be sure to leave a message — this is the only way we can get back to you as quickly as possible!


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