How to pair your Pay Terminal Plus with your Apple device
Welcome to your new Pay Terminal Plus! You can connect your Pay Terminal Plus (PTP) to one or more of your Apple devices via Wi-Fi and accept card payments. Technical requirements For the connection with Pay Terminal Plus to work, at least iOS 13 or iPadOS 13 must run on your Apple devices. Here's how to check the version and update it if necessary:...
How can I add or update my logo on the Pay Terminal Plus?
If you decided not to show your logo on the Pay Terminal Plus during the initial setup, you can still add it on your device at any time. Here's how! In a nutshell Tap on your Pay Terminal Plus on Menu > Settings > Your Logo Activate “Show Logo on Pay Terminal Plus.” Let's go - step by step Tap on Menu in the upper left corner. Tap on Settings...
What can I set up on my Pay Terminal Plus?
Here you can find an overview of all your Pay Terminal Plus setting options. In a nutshell You can modify the following settings: Language: German, English or French Device name: customize it any time you want Dark mode: switch on/off Logo: show your logo on the Pay Terminal Plus and adjust it to the dark mode if needed. Set display brightness &...
How can I accept tips on my Pay Terminal Plus?
Did you know you can also conveniently accept tips on your Pay Terminal Plus? Here's how. In a nutshell Go to Settings > Payment > Payment Terminal > Tip via Terminal Activate “Enable Tip via Terminal” Provide three percentage values that suit your needs, such as 5%, 10%, and 20%. Let's go How to enable tipping on your Pay Terminal Plus Fir...
The new Pay Terminal Plus
With our new Pay Terminal Plus, you can optimize cashless payments for you and your guests. Find out the most important information about your new card reader here! Pay Terminal Plus: Performance at its best Thanks to Wi-Fi, this terminal can be used flexibly anywhere in your location - at your guest's table or the counter. Take the Pay Terminal Plu...
What accessories are available for the Pay Terminal Plus?
Do you need a charging cradle or a belt bag for your Pay Terminal Plus? Then call us or write us an email to help@oderbird.com You can now order accessories for your new card reader exclusively from orderbird. What do we have available? PTP holster Enhance your table service with ease by keeping your PTP device handy in a practical belt bag, exclusi...
Care tips for your Pay Terminal Plus
How to use your Pay Terminal Plus correctly ❤️ Your card reader functions best at room temperature. In case of significant temperature changes, the device might no longer work properly. Keep your card reader in a dry place. To clean the device, wipe it with a soft, moist towel. Please do not directly spray your terminal or soak it in any liquids. P...
This is how an update on your Pay Terminal Plus works
Your card reader receives automatic updates, and you'll be notified via email beforehand whenever a new update is ready. The email will guide you through the steps required for a seamless update process. Once the update is ready for your card reader, conduct a test booking to ensure everything runs smoothly. The update will be installed during thi...
Can I pair my Pay Terminal Plus with multiple Apple devices?
Yes, as long as the all the devices are connected to the same network, they can communicate with the Pay Terminal Plus and be paired with it. How does that work? You can find out here: How to connect your Pay Terminal Plus to your Apple device Work with multiple Pay Terminals simultaneously Tip: Give your Pay Terminal Plus a unique and easy-to-under...
Questions regarding the use of the Pay Terminal Plus
Here you can find out whether the PIN must be entered on the card reader for payment, whether the card reader can be used with several devices at the same time, or whether you can resell the card reader. Does the PIN have to be entered on the card reader for payment? No. However, if you absolutely need this option, you can contact Nexi Germany direc...
I get an error message on my Pay Terminal Plus
Do you get an error message on your Pay Terminal Plus? Or is something not working properly? Most issues regarding your Pay Terminal Plus are usually resolved quickly. Here is a list of the most common error messages, what they mean and if you can fix them. Check: Are all devices in the correct network and connected? Please make sure that your Pay T...
Why does my Pay Terminal Plus restart in the middle of my working hours? What's the cause, and can I prevent this?
If you see a timer of about 2 minutes at the same time every day and your Pay Terminal Plus restarts afterward, you are witnessing an automatic "Security Check." The good news is that you can easily change the timing to a less disruptive time! Let's go Here's how to change the restart time Manually restart your Pay Terminal Plus at a more convenient...
How do I reset my Pay Terminal Plus?
Your Pay Terminal Plus is no longer processing transactions? Even tapping or inserting a card won't help? Your terminal has most probably stopped working. But do not worry, with these instructions you have a quick aid to bring your Pay Terminal Plus back to life. In a nutshell Delete your Pay Terminal Plus in the orderbird PRO App: Go to "Settings" ...