Card payment with orderbird PRO and Worldline: Conditions
You have finally decided to offer card payment to reach more customers and increase your sales? Or do you want to change your current provider because of unfavorable conditions? Then, we have a top partner for you in card payments: Worldline. All information about orderbird Pay with Worldline can be found on this page. About card payment Benefits o...
How does the registration for card payment with orderbird PRO and Worldline proceed?
If you are considering starting with Worldline, you can get an overview of how easy and fast you can begin with card payment and orderbird. Let's go Provide us with your data on the phone or by e-mail. After that, you will receive a mail from Worldline. Click on the link in this mail. You will be redirected to a new page where you can digitally sign...
What documents do I need to start card payments with orderbird PRO and Worldline?
To get started quickly with card payment with orderbird PRO, you can organize the following documents in advance and have them ready. Just look for the correct company type … For sole proprietorship/solo traders For the registration, we need the following personal details of the owner: Name current residential address date of birth Nationality Addit...
Which card providers and payment methods are supported by orderbird PRO and Worldline?
You can use orderbird pay with Worldline with the following cards: Visa Mastercard Maestro American Express Discover In addition, you can accept the following contactless payment methods: Each card that supports contactless payment (Exception: Girocard) Apple Pay Samsung Pay Google Pay ...
How do I log in to Worldline?
Do you want to know how to log in to Worldline and get an overview of your sales and payouts? Let's go Open reports.bambora.com Log in with your Worldline credentials: Unable to login? If you are unable to log in, first try to reset your password: Click on "Forgot password?" and enter the e-mail address that you used to register with Worldline. ...
How can I check my transactions at Worldline?
You want a detailed overview of your Worldline transactions. You can get it online directly from Worldline anytime! In a nutshell Log in to reports.bambora.com Click on “Reports” above and then on the Excel symbol with the green “X” for the month in question. Remember: card payment settlements are done by Worldline at precisely 0 o'clock. Therefore,...
How can I check my monthly or yearly reports?
With the reports on your Worldline portal, you can constantly monitor your card payments. You can find all your monthly reports under “Reports” for a more detailed evaluation. Let's go For a quick overview Log in to reports.bambora.com with your Worldline credentials. You will directly see an overview of your sales for the current month, as well as ...
Where can I find an overview of all card payment transactions?
Do you need a detailed overview of the single transactions? Then keep on reading. Let's go Log in to reports.bambora.com with your Worldline credentials. In the top row, click on “Sales.” Under "Sales," you can view your company's invoices paid by card: Here, you can view the transaction details as well. Click on the corresponding row: By se...
My revenue with Worldline: Keeping track and things to know
Do you need to check the accounting of your bank account? Then the overview of Worldline's payouts will help you! Let's go Open reports.bambora.com. Log in with your Worldline credentials. Click on the “Payouts” tab on the top row of the page to view Worldline's payouts and download them as PDF or Excel files to your computer. Click on “Payouts.” ...
Where can I find my Worldline account information?
Do you want to check your postal address saved at Worldline, or do you want to add a new user who will have access to your reports? In a nutshell Log in to reports.bambora.com Click on the gear wheel in the upper right corner of the overview tab. You will see an overview of your data and the users logged into your account. Let's go! Click on the gea...
What should I do if my company details have changed?
Do you have a new tax number, or have you relocated your business? Then keep us up to date so that you don't have to fear any financial losses. What has changed for you? My contact information My tax number My company's legal form My bank account Email us at help@orderbird.com from the email address you have provided to Worldline with your...
How can I make any changes with Worldline?
Do you want to change your bank details, address, or the clearing name for your orderbird card payment with Worldline? Just get in touch with us! For all changes to your contact details at Worldline, such as an address, business name, bank details for your payouts, or clearing name for your guests, we will advise Worldline for you. Please email us a...
How can I add another branch or a new account with Worldline?
Do you have expanded and would like to use orderbird Pay with Worldline in your new location? Then use the Worldline branch registration: With a branch registration, you can see your branches on reports.bambora.com and thus have a practical overview of all your accounts. Let's go Two requirements must be met: Your new location has the same company...
How can I terminate my contract with Worldline?
Do you need to submit a termination request for orderbird Pay? So sorry to hear. This is what you need to do: You can terminate your agreement with immediate effect. Send us a mail at help@orderbird.com from either the person who signed the contract or the managing director. Please indicate the tax ID of your company as well as the cancellation reas...
Card payment with Nexi Germany: Conditions
You've decided to start using card payment to reach even more customers and increase your turnover? Or you want to change your current provider due to bad conditions? We have landed the best card payment partner for you: Nexi Germany. All information about cashless payment with orderbird PRO powered by Nexi Germany can be found on this page. About c...
How do I find my current status of my card payment with orderbird PRO and Nexi Germany?
To be able to use the card reader, your registration for orderbird Pay with Nexi Germany must be successfully concluded. This means you have sent all the required documents by mail or fax and completed the POSTIdent, so that your application can be processed. Registration orderbird card payment Here you can read again how the registration procedure...
How can I check my Nexi Germany payouts?
Nexi Germany transfers your payouts directly to your bank account, where you can track your payouts and their history, checking your bank statement. The payout information shown on your bank statement is also your invoice. Nexi Germany sends the following invoice information for your payouts via account statement: Where can I get an overview of all ...
How can I add another branch or a new account with Nexi Germany?
Have you expanded and would like to use card payment with Nexi Germany at your new location as well? If so, take advantage of the Nexi Germany branch registration: With this registration, you can view all your branches at Nexi Login, giving you a comprehensive overview of all your accounts. Additionally, branch registration is processed more quickly...
Frequently asked questions about card payment with Nexi Germany
Here you will find the answers to all the most frequently asked questions! Something has changed, namely… …my bank account, address, or business name If you have a new bank account, or the address or your business name have changed, please email us at help@orderbird.com. You will receive a form from us. Fill the form with your new information and s...
About American Express
With American Express, we offer you another leading partner in the card payment field. By accepting American Express payments, you will also benefit from many additional advantages. Contact us by email at help@orderbird.com for a consultation! Your benefits with American Express More satisfied customers: Your card payment system accepts American Exp...
How can I change the payout frequency at American Express?
Are the daily payouts from American Express too much for you, and would you like to set up a different frequency? Please get in touch with the American Express partner service directly at +49 69 9797 2222, providing your Amex acceptance partner number (VU)....
What can I do with the American Express online service?
The online service gives you an overview of your American Express payments, statements, and complaints. In addition, there is a location management tool, and you can access your account information, which you can also change. You can find more information in german about the online service here (https://www.americanexpress.com/de/merchant/online-ser...
How can I make changes regarding American Express, e.g., bank details, address, clearing name, Etc.?
The first rule is to contact American Express directly with all change requests! If you use the American Express online service (https://www.americanexpress.com/at/services/online-services.html), you can log in and change the desired information by clicking on “Manage Account.” Alternatively, you can call American Express at +49 69 9797 2222 with yo...
All about card payment with orderbird PRO
Here you can find out how card payments work, how contactless payment with NFC works, which payment apps and mobile payments are supported, and more. Everything at a glance How do payments work in detail? The amount of the invoice is displayed on the card reader. You then insert the card into the card reader: If it is a Maestro/VPay (EC-) card, the ...
Get started with card payment and orderbird PRO
In a nutshell Make sure your Apple device is running a version newer than iOS 15. Even better is the most recent iOS. Apple explains how to check your current iOS version: Find the software version on your iPhone, iPad, or iPod (https://support.apple.com/en-us/HT201685) Switch on the card reader. Wait until the blue light in the upper right corner b...
Whom do I contact with questions about my card payment settlements?
Us :)! We will advise you on all topics related to your card payment, such as payouts, settlements, agreement details, and conditions. Just send us your questions by e-mail to help@orderbird.com. Any other questions? I would like to have a settlement period examined. What do you need from me? If you want us to examine a settlement period for you, we...
Why does contactless payment not work with every payment?
Your card reader says, “Please use another card” when making a contactless payment? If so, the NFC function on the card has not been activated for Maestro or VPay payments. In this case, please insert the card into the card reader to finalize the payment. If payments with Apple Pay are not accepted, your customer must select another card in their Ap...
How can I run a card payment test transaction with orderbird PRO?
Would someone like to pay by debit or credit card? With the orderbird card payment, this is not a problem! Here is how it works… Step by step Open the table that wants to pay by card. Tap on the green box with the three white dots at the bottom. You will now see the payment details. Select "Pay" in the new window at the bottom of the screen. Tap on ...
What must I be aware of when I reopen a bill previously paid by card?
If you reopen a bill (reopen a table) paid by card, the amount is directly charged back to the cardholder. For this reason, a chargeback receipt is always printed, and you must necessarily recharge that table. If you have any issues or questions regarding payment, don't hesitate to email us at help@orderbird.com....
How can I set up card payment with orderbird PRO as fast payment?
Are your customers mostly business people who want to pay by card? Then it's best to change your fast payment setting. In a nutshell Go to Settings > Payment > Fast payment. Configure the fast payment according to your wishes. Tap on the item “Default payment type” to set card payment as a fast payment. Let's go! Select the entry “Card payment...
Card payment with orderbird PRO only on devices with iOS 15 or higher
As announced by email and post, from 01.07.23 our card payment service provider will only process transactions from Apple devices with iOS 15 or newer. This ensures compliance with the latest security standards. In addition, card payments will only work from orderbird PRO app version 7.6. or newer. If transactions suddenly no longer go through, plea...
How to pair your Pay Terminal Plus with your Apple device
Welcome to your new Pay Terminal Plus! You can connect your Pay Terminal Plus (PTP) to one or more of your Apple devices via Wi-Fi and accept card payments. Technical requirements For the connection with Pay Terminal Plus to work, at least iOS 13 or iPadOS 13 must run on your Apple devices. Here's how to check the version and update it if necessary:...
How can I add or update my logo on the Pay Terminal Plus?
If you decided not to show your logo on the Pay Terminal Plus during the initial setup, you can still add it on your device at any time. Here's how! In a nutshell Tap on your Pay Terminal Plus on Menu > Settings > Your Logo Activate “Show Logo on Pay Terminal Plus.” Let's go - step by step Tap on Menu in the upper left corner. Tap on Settings...
What can I set up on my Pay Terminal Plus?
Here you can find an overview of all your Pay Terminal Plus setting options. In a nutshell You can modify the following settings: Language: German, English or French Device name: customize it any time you want Dark mode: switch on/off Logo: show your logo on the Pay Terminal Plus and adjust it to the dark mode if needed. Set display brightness &...
How can I accept tips on my Pay Terminal Plus?
Did you know you can also conveniently accept tips on your Pay Terminal Plus? Here's how. In a nutshell Go to Settings > Payment > Payment Terminal > Tip via Terminal Activate “Enable Tip via Terminal” Provide three percentage values that suit your needs, such as 5%, 10%, and 20%. Let's go How to enable tipping on your Pay Terminal Plus Fir...
The new Pay Terminal Plus
With our new Pay Terminal Plus, you can optimize cashless payments for you and your guests. Find out the most important information about your new card reader here! Pay Terminal Plus: Performance at its best Thanks to Wi-Fi, this terminal can be used flexibly anywhere in your location - at your guest's table or the counter. Take the Pay Terminal Plu...
What accessories are available for the Pay Terminal Plus?
Do you need a charging cradle or a belt bag for your Pay Terminal Plus? Then call us or write us an email to help@oderbird.com You can now order accessories for your new card reader exclusively from orderbird. What do we have available? PTP holster Enhance your table service with ease by keeping your PTP device handy in a practical belt bag, exclusi...
Care tips for your Pay Terminal Plus
How to use your Pay Terminal Plus correctly ❤️ Your card reader functions best at room temperature. In case of significant temperature changes, the device might no longer work properly. Keep your card reader in a dry place. To clean the device, wipe it with a soft, moist towel. Please do not directly spray your terminal or soak it in any liquids. P...
This is how an update on your Pay Terminal Plus works
Your card reader receives automatic updates, and you'll be notified via email beforehand whenever a new update is ready. The email will guide you through the steps required for a seamless update process. Once the update is ready for your card reader, conduct a test booking to ensure everything runs smoothly. The update will be installed during thi...
Can I pair my Pay Terminal Plus with multiple Apple devices?
Yes, as long as the all the devices are connected to the same network, they can communicate with the Pay Terminal Plus and be paired with it. How does that work? You can find out here: How to connect your Pay Terminal Plus to your Apple device Work with multiple Pay Terminals simultaneously Tip: Give your Pay Terminal Plus a unique and easy-to-under...
Questions regarding the use of the Pay Terminal Plus
Here you can find out whether the PIN must be entered on the card reader for payment, whether the card reader can be used with several devices at the same time, or whether you can resell the card reader. Does the PIN have to be entered on the card reader for payment? No. However, if you absolutely need this option, you can contact Nexi Germany direc...
I get an error message on my Pay Terminal Plus
Do you get an error message on your Pay Terminal Plus? Or is something not working properly? Most issues regarding your Pay Terminal Plus are usually resolved quickly. Here is a list of the most common error messages, what they mean and if you can fix them. Check: Are all devices in the correct network and connected? Please make sure that your Pay T...
Why does my Pay Terminal Plus restart in the middle of my working hours? What's the cause, and can I prevent this?
If you see a timer of about 2 minutes at the same time every day and your Pay Terminal Plus restarts afterward, you are witnessing an automatic "Security Check." The good news is that you can easily change the timing to a less disruptive time! Let's go Here's how to change the restart time Manually restart your Pay Terminal Plus at a more convenient...
How do I reset my Pay Terminal Plus?
Your Pay Terminal Plus is no longer processing transactions? Even tapping or inserting a card won't help? Your terminal has most probably stopped working. But do not worry, with these instructions you have a quick aid to bring your Pay Terminal Plus back to life. In a nutshell Delete your Pay Terminal Plus in the orderbird PRO App: Go to "Settings" ...
How do I pair my Pay Terminal One with a different Apple device?
Do you want to pair your Pay Terminal One with a different Apple device because the patio season is about to start, and you want to be more mobile? Or has your Apple device, which is usually connected to your Pay Terminal One, given up the ghost? No problem! Let's go Follow these steps, and your Pay Terminal One will be connected to a new Apple devi...
Care tips for your Pay Terminal One
How to use your Pay Terminal One correctly <3: Your Pay Terminal One functions best at room temperature. In case of significant temperature changes, the device will self-destruct! Keep your Pay Terminal One in a dry place. To clean the device, wipe it with a soft, moist towel. Please do not directly spray the Pay Terminal One or soak it in any li...
Questions about handling your Pay Terminal One
In this article, you will find that the card number does not have to be entered on the Pay Terminal One to charge the amount. Also, whether the card reader can be used with several devices simultaneously, if you can resell the terminal, and what you can do in case of fault signals. How do I manually enter the card number on the Pay Terminal One to c...
How to update your Pay Terminal One
Updates for your Pay Terminal One are provided for you automatically. You will promptly receive an email with the necessary information when a new update for the terminal is available and which steps you have to follow to ensure a seamless update. After you have received the new update for your Pay Terminal One, be sure to perform a test booking. Th...
Can I use my Pay Terminal One with multiple Apple devices simultaneously?
No! You can pair and use your Pay Terminal One with only one Apple device for safety reasons. However, if you wish to use it with a different Apple device, you must reset your reader. Here you can learn how to do it: Wie kann ich meinen Kartenleser auf Werkseinstellungen zurücksetzen und mit einem neuen Gerät verbinden? (German only)...
I get an error message on my Pay Terminal One
Do you get an error message on your Pay Terminal One or Apple device? You can find the most common messages below and learn what you can do about each. The most common error messages If you see one of these error messages on your Pay Terminal One, please email us immediately at help@orderbird.com or call us at +49 30 208 983 098. To get more informa...
My Pay Terminal One no longer connects to my Apple device
One minute ago, everything was fine with the card payment, and now the connection can no longer be established? Or do you get the error message “Card reader is not connected via Bluetooth” in the orderbird app? Follow these tips! In a nutshell Check which iOS version is running on your Apple device. If necessary, update iOS to the latest version Per...
My Pay Terminal One is not working correctly. What can I do?
For some reason, your Pay Terminal One no longer works the way it used to? There may be a technical defect if you have problem inserting cards. Or there might be a connectivity issue between the terminal and your Apple device. Here is what you can do: The card inserted is not recognized If you insert a card, your Pay Terminal One doesn't respond and...
How can I reset my Pay Terminal One to factory settings?
Your Pay Terminal One does not properly connect? Then it can help to perform a reset. This means that you have to delete the saved connection between iPad and Pay Terminal One, and then reconnect the devices. Be sure to take a few minutes for this. Want to watch a (German) video? Not in the mood for reading? Then watch our video tutorial on how to r...