All about card payment with orderbird PRO

Here you can find out how card payments work, how contactless payment with NFC works, which payment apps and mobile payments are supported, and more. Everything at a glance Benefit from the fully integrated card payment solution The Pay Terminal Plus: Only available directly from orderbird – full integration, The Pay Terminal Plus: Only available di...

Get started with card payment and orderbird PRO

In a nutshell Make sure your Apple device is running a version newer than iOS 15. Even better is the most recent iOS. Apple explains how to check your current iOS version: Find the software version on your iPhone, iPad, or iPod (https://support.apple.com/en-us/HT201685) Switch on the card reader. Wait until the blue light in the upper right corner b...

Whom do I contact with questions about my card payment settlements?

Us :)! We will advise you on all topics related to your card payment, such as payouts, settlements, agreement details, and conditions. Just send us your questions by e-mail to help@orderbird.com. Any other questions? I would like to have a settlement period examined. What do you need from me? If you want us to examine a settlement period for you, we...

Why does contactless payment not work with every payment?

Your card reader says, “Please use another card” when making a contactless payment? If so, the NFC function on the card has not been activated for Maestro or VPay payments. In this case, please insert the card into the card reader to finalize the payment. If payments with Apple Pay are not accepted, your customer must select another card in their Ap...

How can I run a card payment test transaction with orderbird PRO?

Would someone like to pay by debit or credit card? With the orderbird card payment, this is not a problem! Here is how it works … Step by step Open the table that wants to pay by card. Tap on the green box with the three white dots at the bottom. You will now see the payment details. Select "Pay" in the new window at the bottom of the screen. Tap on...

What must I be aware of when I reopen a receipt/table previously paid by card?

If you reopen a receipt/table paid by card, the amount is directly charged back to the cardholder. For this reason, a chargeback receipt is always printed, and you must necessarily recharge that table. If you have any issues or questions regarding payment, don't hesitate to email us at help@orderbird.com....

How can I set up card payment with orderbird PRO as fast payment?

Are your customers mostly business people who want to pay by card? Then it's best to change your fast payment setting. In a nutshell Go to Settings > Payment > Fast payment. Configure the fast payment according to your wishes. Tap on the item “Default payment type” to set card payment as a fast payment. Let's go! Select the entry “Card payment...

Card payment with orderbird PRO only on devices with iOS 15 or higher

As announced by email and post, from 01.07.23 our card payment service provider will only process transactions from Apple devices with iOS 15 or newer. This ensures compliance with the latest security standards. In addition, card payments will only work from orderbird PRO app version 7.6. or newer. If transactions suddenly no longer go through, plea...