How do I pair my Pay Terminal One with a different Apple device?
Do you want to pair your Pay Terminal One with a different Apple device because the patio season is about to start, and you want to be more mobile? Or has your Apple device, which is usually connected to your Pay Terminal One, given up the ghost? No problem! Let's go Follow these steps, and your Pay Terminal One will be connected to a new Apple devi...
Care tips for your Pay Terminal One
How to use your Pay Terminal One correctly <3: Your Pay Terminal One functions best at room temperature. In case of significant temperature changes, the device will self-destruct! Keep your Pay Terminal One in a dry place. To clean the device, wipe it with a soft, moist towel. Please do not directly spray the Pay Terminal One or soak it in any li...
Questions about handling your Pay Terminal One
In this article, you will find that the card number does not have to be entered on the Pay Terminal One to charge the amount. Also, whether the card reader can be used with several devices simultaneously, if you can resell the terminal, and what you can do in case of fault signals. How do I manually enter the card number on the Pay Terminal One to c...
How to update your Pay Terminal One
Updates for your Pay Terminal One are provided for you automatically. You will promptly receive an email with the necessary information when a new update for the terminal is available and which steps you have to follow to ensure a seamless update. After you have received the new update for your Pay Terminal One, be sure to perform a test booking. Th...
Can I use my Pay Terminal One with multiple Apple devices simultaneously?
No! You can pair and use your Pay Terminal One with only one Apple device for safety reasons. However, if you wish to use it with a different Apple device, you must reset your reader. Here you can learn how to do it: Wie kann ich meinen Kartenleser auf Werkseinstellungen zurücksetzen und mit einem neuen Gerät verbinden? (German only)...
I get an error message on my Pay Terminal One
Do you get an error message on your Pay Terminal One or Apple device? You can find the most common messages below and learn what you can do about each. The most common error messages If you see one of these error messages on your Pay Terminal One, please email us immediately at help@orderbird.com or call us at +49 30 208 983 098. To get more informa...
My Pay Terminal One no longer connects to my Apple device
One minute ago, everything was fine with the card payment, and now the connection can no longer be established? Or do you get the error message “Card reader is not connected via Bluetooth” in the orderbird app? Follow these tips! In a nutshell Check which iOS version is running on your Apple device. If necessary, update iOS to the latest version Per...
My Pay Terminal One is not working correctly. What can I do?
For some reason, your Pay Terminal One no longer works the way it used to? There may be a technical defect if you have problem inserting cards. Or there might be a connectivity issue between the terminal and your Apple device. Here is what you can do: The card inserted is not recognized If you insert a card, your Pay Terminal One doesn't respond and...
How can I reset my Pay Terminal One to factory settings?
Your Pay Terminal One does not properly connect? Then it can help to perform a reset. This means that you have to delete the saved connection between iPad and Pay Terminal One, and then reconnect the devices. Be sure to take a few minutes for this. Want to watch a (German) video? Not in the mood for reading? Then watch our video tutorial on how to r...