Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Knowledge Base MINI
  • Contact us
English (US)
US English (US)
DE German
  • Home
  • Card payment
  • Pay Terminal Plus (WiFi card reader)

Care tips for your Pay Terminal Plus

Written by Ilaria und Ben

Updated at July 18th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • First Steps
    Hello new Bird! About your Apple devices Step 1: How to set up your network Step 2: MY orderbird Step 3: How to install and set up the app Step 4 - How to serve your first guest Step 5 - Card payment with orderbird PRO
  • Working with orderbird PRO
    Working Settings Fiscalization in Austria (RKSV) "Kassensicherungsverordnung" in Germany orderbird PRO - Versions and Updates
  • Card payment
    Your start with card payment with orderbird PRO and Worldline Your start with card payment with orderbird PRO and Nexi Germany Your start with American Express Working with orderbird card payment Pay Terminal Plus (WiFi card reader) Pay Terminal One (Bluetooth card reader) Card payment on the smartphone
  • Analyze your sales
    Reports on orderbird PRO The DATEV export Reports on MY orderbird
  • Printer & Network
    Printer Network
  • Expand your orderbird PRO
    orderbird PRO Cashbook orderbird Gift Cards Bestellmanagement
  • MY orderbird - Your orderbird business account
    Your account settings on MY orderbird
+ More

Table of Contents

How to use your Pay Terminal Plus correctly ❤️

How to use your Pay Terminal Plus correctly ❤️ 

  • Your card reader functions best at room temperature. In case of significant temperature changes, the device might no longer work properly.
  • Keep your card reader in a dry place.
  • To clean the device, wipe it with a soft, moist towel. Please do not directly spray your terminal or soak it in any liquids.
  • Please do not use any cleaning agents which might contain solvents.
  • Do not insert any foreign objects into the device.
  • Please never let your card reader drop. In case of strong shocks, it will automatically shut itself down!
  • Do not try to install any other software on the terminal. If you try to do so, it will destroy itself.
  • Do not insert any foreign objects or cards that show any damage into the card reader (e.g., cards with broken edges).
terminal plus care tips

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to pair your Pay Terminal Plus with your Apple device
  • How can I add or update my logo on the Pay Terminal Plus?
  • What can I set up on my Pay Terminal Plus?
  • How can I accept tips on my Pay Terminal Plus?
  • Pay Terminal Plus, your new card reader from orderbird
030 208 983 098

About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: Closed (except emergency support)
Sunday: Closed (except for emergency support)


© 2026 orderbird GmbH
  • Imprint
  • Privacy Policy
  • Legal Notice
Expand