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Fiscalization in Austria (RKSV)

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Working
    Your Apple devices Working with several devices or with only one - this is how you set yourself up well Editing your menu card, articles and selecting favorites Setting up orderflows, cancellation reasons and order notes Tables and Floor Plan Taking orders with your orderpad All about receipts - splitting tables, discounts, deposit and vouchers Restore and manage guest receipts: Payments Invoices to your guests
  • Settings
    Managing Users 02 Payment types and Fast payment
  • Fiscalization in Austria (RKSV)
    First steps: Getting ready for the RKSV Working with a RKSV-compliant cash register: What needs to be considered? RKSV Carefree Package: The ongoing operations RKSV Basic Package: Upgrade your cash register - explained step by step! RKSV Basic Package: The ongoing operations
  • "Kassensicherungsverordnung" in Germany
    First Steps for KassenSichV 2020 Audit
  • orderbird PRO - Versions and Updates
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First steps: Getting ready for the RKSV

  • Let's get started with Fiscalization | Your Step-by-Step Guide to orderbird PRO and fiskaltrust
  • Overview of your RKSV login data, codes, and IDs
  • Step 1: Sign up for fiskaltrust - you are invited
  • Step 2: Obtain all access data for FinanzOnline.at
  • Step 3: Creating a Registrierkassen-WebService on FinanzOnline.at
  • Step 4: Introduce yourself to fiskaltrust and add your personal data
  • Step 5: Connect fiskaltrust with FinanzOnline.at
  • Step 6: Check the Status of Automatic Data Transmission to FinanzOnline.at
  • Step 7: Save Your Login Credentials in orderbird PRO and Print the Startbeleg | Sorglos-Paket
  • Step 8: Link the Payment Types in orderbird PRO with fiskaltrust in the RKSV Sorglos-Paket
  • Problems with printing Startbeleg
  • How do I accept the contract with fiskaltrust & connect with orderbird as my POS system vendor?
  • What does my purchased package from fiskaltrust include?
  • I have more than one MY orderbird account. What now?
  • Looking forward to the RKSV with no worries - the Sorglos-Paket from fiskaltrust
  • Activate tamper protection in orderbird PRO
  • I forgot which fiskaltrust package I purchased. How can I find out?
  • Has fiskaltrust already forwarded my data to FinanzOnline.at?

Working with a RKSV-compliant cash register: What needs to be considered?

  • Where can I find the RKSV-Datenerfassungsprotokoll (DEP 7)?
  • No QR Code on Receipts? Here’s What to Do (Austria)
  • I always get the error message "Hier scheint etwas nicht zu funktionieren. Bist du online?"
  • My receipts suddenly say "Sicherheitseinrichtung ausgefallen". What now?
  • Frequently asked questions about fiscalization and its execution
  • How do I print the Nullbeleg?
  • My iPad is broken/was stolen - what now? (for Austria)
  • What information must be included on a handwritten invoice to be RKSV-konform?
  • How do I enter manually written receipts from an outage (Ausfall)?
  • We are on vacation. What do I have to pay attention to with my cash register?
  • What is an "Ausfall" (failure)?
  • Can I train my staff on the cash register and make test bookings?
  • "Sicherheitseinrichtung ausgefallen" keeps appearing on receipts - What does this mean?
  • My Signaturerstellungseinheit (SEE) has been cancelled for exceptional reasons by A-Trust! What now?
  • The RKSV Plus-Paket is now the RKSV-Basis-Paket
  • Glossary on fiscalization in Austria
  • The Jahresbeleg: What is it, why do you need it, and how does it work?
  • How do I print a Monatsbeleg?
  • Sorglos-Paket | How do I Create a Jahresbeleg?

RKSV Carefree Package: The ongoing operations

  • Sorglos-Paket | Reporting Cash Register Downtime After 48 Hours
  • Sorglos-Paket | How do I Create a Jahresbeleg?

RKSV Basic Package: Upgrade your cash register - explained step by step!

  • Let's Go! Your Guide for the RKSV Basis-Paket from fiskaltrust
  • Register the Signaturerstellungseinheit on FinanzOnline.at
  • Confirm the Registration of the Signaturerstellungseinheit in fiskaltrust
  • Register Your Cash Register on FinanzOnline.at
  • Confirm the Cash Register with fiskaltrust
  • Request the Authentication Code on FinanzOnline.at
  • Store Your Access Data in the App and Print the Startbeleg | Basis Paket
  • Install the BMF Belegcheck App and Verify Your Startbeleg
  • Authenticate Your Startbeleg with fiskaltrust
  • Link Payment Methods in orderbird PRO with fiskaltrust in the Basis Paket

RKSV Basic Package: The ongoing operations

  • How do I Print a Monatsbeleg?
  • Basis-Paket | How do I Create a Jahresbeleg?
  • Basis-Paket | Reporting a Cash Register Downtime After 48 Hours
  • Basis-Paket | Reactivating Your Cash Register

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030 208 983 098

About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: Closed (except emergency support)
Sunday: Closed (except for emergency support)


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