Problems with printing Startbeleg
After you have followed our instructions and purchased a RKSV package of your choice from fiskaltrust , the printout of your start document does not work? After clicking on "Signierungseinheit starten" you get the following error message instead: "Hier scheint etwas nicht zu funktionieren. Bist du online?" ("Something doesn't seem to work here. Are ...
How do I accept the contract with fiskaltrust & connect with orderbird as my POS system vendor?
Accepting the customer contract with fiskaltrust Log in to portal.fikaltrust.at using your credentials. In the main menu on the left, click on the name of your restaurant. Navigate to Overview >Registrierkassenbetreiber. In the “Registrierkassenbetreiber” section, locate the toggle switch. Ensure it is set to “ON”. If not, switch it to “ON” and a...
Let's get started with Fiscalization | Your Step-by-Step Guide to orderbird PRO and fiskaltrust
Since April 1, 2017, all businesses in Austria subject to the cash register obligation have been required to implement a legally defined tamper protection system for their cash registers. To provide you with a secure and flexible solution for a tamper-proof cash register, in accordance with the Cash Register Security Ordinance ("Registrierkassensich...
Overview of your RKSV login data, codes, and IDs
Download the overview of your RKSV login data to get a PDF with your RKSV login data. How do I enter the access data in the overview? Download the PDF overview to your laptop or PC. We recommend using the free Adobe Acrobat Reader to open and edit the PDF. Copy and paste all your credentials created during the RKSV registration process into the form...
Step 1: Sign up for fiskaltrust - you are invited
We, in partnership with fiskaltrust, offer a secure, tamper-proof cash register solution. Follow these steps to complete your registration with fiskaltrust: You should have received an email invitation from fiskaltrust with the subject: “fiskaltrust.Portal | Einladung zu fiskaltrust und Anfrage zur Verbindung mit [name of your company]”. Th...
Step 2: Obtain all access data for FinanzOnline.at
To notify the tax office of your business, you must register with FinanzOnline.at. Typically, your tax advisor handles this for you and is familiar with the process. How do I register myself for FinanzOnline.at? For those managing registration independently, we’ve summarized the key information from the tax authorities: Solo proprietorship … can re...
Step 3: Creating a Registrierkassen-WebService on FinanzOnline.at
Since you use an online solution for your cash register with orderbird and fiskaltrust, this step will guide you through creating a user for the "Registrierkassen-WebService" in addition to your regular user on FinanzOnline.at. Who should proceed: you or your tax consultant? At this stage, you have the option to pause and let your tax consultant han...
Step 4: Introduce yourself to fiskaltrust and add your personal data
To enable fiskaltrust to register your cash register with FinanzOnline.at, you need to enter your master data at portal.fiskaltrust.at . Follow the steps below to complete this process and validate your UID/ATU number. Enter your master data at portal.fiskaltrust.at If the portal is still open from the previous step, you will be redirected to the h...
Step 5: Connect fiskaltrust with FinanzOnline.at
To enable fiskaltrust to communicate with FinanzOnline.at, you need to enter the Registrierkassen-WebService credentials in the fiskaltrust portal. In the left-hand menu, go to “Werkzeuge” > “FinanzOnline (FON) Meldungen”. Enter the user data for the Registrierkassen-WebService. These credentials are the same as your standard FinanzOnline.at logi...
What does my purchased package from fiskaltrust include?
To make your cash register tamper-proof, you have the choice between two different packages: the RKSV Basis and the Sorglos-Paket. No matter which package you choose, both packages have one major strength: Your data will continue to be stored in an audit-proof manner on our servers, including the necessary information from fiskaltrust. This means th...
Step 6 - Sorglos (Carefree) or Basis (Basic) Package?
The next step depends on the fiskaltrust package you have purchased. I have purchased the RKSV Sorglos Paket from fiskaltrust. If this is the case, please take a look here: Let's get started: Your guide to the RKSV Sorglos-Paket from fiskaltrust I have purchased the RKSV Basis Paket from fiskaltrust. If this is your case, then take a look here:...
I have more than one MY orderbird account. What now?
If you have more than one MY orderbird account or more than one branch, there are two ways for you to proceed. Check how many UID/ATU numbers you use for your MY orderbird accounts: If your MY orderbird accounts each use a different UID/ATU number If your MY orderbird accounts all use the same UID/ATU number In this case, you will need to crea...
Looking forward to the RKSV with no worries - the Sorglos-Paket from fiskaltrust
Short on Time? Looking for a Quick and Worry-Free Solution to the Cash Register Law? Then we recommend the fiskaltrust Sorglos Paket. With this package, you won’t have to worry about keeping track of required filings—whether it’s for the initial registration or reactivation after a 48-hour outage. fiskaltrust handles all of this on your behalf, stor...
Activate tamper protection in orderbird PRO
Almost there - just one more small step to the great RKSV solution! Take a moment to make sure you’ve downloaded and installed the latest version of orderbird PRO (5.1 or higher) from the App Store. You can confirm the correct version by checking if the menu item “fiskaltrust” appears in the app settings. The final steps Now select the appropriate ...
I forgot which fiskaltrust package I purchased. How can I find out?
Depending on whether you have purchased the RKSV Sorglos or Basis Paket, your responsibilities for maintaining your cash register will vary. Here’s how you can check which package you have chosen. Let's go Log in with your credentials at portal.fiskaltrust.at. In the main menu on the left, go to "Konfiguration", then select "CashBox". You have purc...
Has fiskaltrust already forwarded my data to FinanzOnline.at?
Important: Only for Sorglos-Paket customers This article is only relevant for customers who have purchased the Sorglos-Paket. Customers who chose the RKSV Basis-Paket are not affected, as they handle the notifications manually. Throughout the registration and reporting process, several systems interact: orderbird with fiskaltrust, fiskaltrust with...
Where can I find the RKSV-Datenerfassungsprotokoll (DEP 7)?
If tax authorities request the RKSV-DEP (Data Protection Protocol), you can export and email it directly via the fiskaltrust portal. Step-by-Step Go to portal.fiskaltrust.at and click “Login.” Log in with your email address and password. You will be directed to the “Übersicht” (overview) of your Fiskaltrust account. In the main menu on the left, ...
No QR Code on Receipts? Here’s What to Do (Austria)
If your receipts no longer show a QR code, the connection between your orderbird app and fiskaltrust may have been lost. This often happens if you’ve logged out of fiskaltrust within the app. Don’t worry—it’s easy to fix! To reconnect your orderbird app with fiskaltrust, use the CashBoxID generated by fiskaltrust and the AccessToken. Please enter th...
I always get the error message "Hier scheint etwas nicht zu funktionieren. Bist du online?"
Check if your iPad is online: Search for "weather" using a search engine like Google in your web browser. You can see the current weather for your location. You receive an error message or cannot see the current weather for your location. Your internet connection seems to be working. Try logging into the orderbird app under "fiskaltrust" again...
My receipts suddenly say "Sicherheitseinrichtung ausgefallen". What now?
If your receipts no longer display a QR code and instead show the message “Sicherheitseinrichtung ausgefallen,” don’t panic—it’s not as bad as it seems! The law recognizes that technology isn’t perfect. You don’t need to halt operations or call the Ministry of Finance to explain every time something fails. Not the first time? If this is not the firs...
Frequently asked questions about fiscalization and its execution
New law, new questions: We have summarized the most frequently asked questions for you. Answering all the questions in the first e-mail would have made it far too long... This list is not exhaustive, as it will continue to grow. So if you have any other questions that are not yet listed here, just e-mail us at help@orderbird.com . Why are you workin...
How do I print the Nullbeleg?
If you see “Signaturerstellungseinheit ausgefallen” on your invoices or if the Austrian Finanzpolizei needs to confirm that your cash register is registered with FinanzOnline.at, you will need a Nullbeleg. You can print this document easily at any time. The process is the same for all packages, and no separate declaration is required: Open the order...
My iPad is broken/was stolen - what now? (for Austria)
Your iPad has been stolen? How frustrating! Almost as frustrating as trying to disinfect an iPad in the dishwasher and drying it in the microwave! But let’s focus on the situation at hand: right now, there’s no software to report your cash register failure. Time to take matters into your own hands. Here’s how to get started. First aid It’s time to r...
What information must be included on a handwritten invoice to be RKSV-konform?
When creating receipts manually during a system outage, ensure they include the following details: Company Name: Clearly state the name of your business. Sequential Receipt Number: Use a consecutive numbering system, ideally continuing from the last invoice number assigned by your cash register. If you’re unsure of the sequence, implement a temporar...
How do I enter manually written receipts from an outage (Ausfall)?
If your cash register was out of service, you likely issued handwritten receipts for your guests, ensuring they were sequentially numbered. Now that your cash register is back up and running, it’s time to log those receipts into your orderbird app. You have two options: a proper, thorough method or a quick solution. The proper solution To maintain t...
We are on vacation. What do I have to pay attention to with my cash register?
Before you and your cash register head off for a well-deserved break, ensure everything is in order. What you need to check depends on whether your last receipt included a QR code or displayed an error message. Good to know If your last invoice was a SEPA direct debit or an expense-only invoice, no QR code will be printed, as it is not legally requi...
What is an "Ausfall" (failure)?
An “Ausfall” (failure) occurs when your receipts display error messages such as “Signaturerstellungseinheit ausgefallen” (signature creation unit failed) or “Sicherheitseinrichtung ausgefallen” (security device failed). Failures can also be caused by defective POS hardware (e.g., your iPad), software issues (e.g., the orderbird app), or an interrupt...
Can I train my staff on the cash register and make test bookings?
Only applicable for Austria in combination with fiskaly Please note: The procedure described above is valid only if your business is located in Austria and you comply with the Registrierkassensicherheitsverordnung (RKSV) using our partner fiskaltrust. For businesses outside Austria or using a different fiscalization solution, these steps do not appl...
"Sicherheitseinrichtung ausgefallen" keeps appearing on receipts - What does this mean?
If the error message “Sicherheitseinrichtung ausgefallen” is repeatedly appearing on your receipts, it is likely due to an unstable local network connection. Follow the steps below to diagnose and resolve the issue. Not the first time? If this is the first time you have been confronted with the message "Sicherheitseinrichtung ausgefallen", take a lo...
My Signaturerstellungseinheit (SEE) has been cancelled for exceptional reasons by A-Trust! What now?
What happened? A-Trust has unexpectedly cancelled the SEE for some customers. Without a valid SEE, you can no longer use the orderbird app in compliance with the RKSV regulations. We sent detailed information about this in our emails from July 2018. Am I affected? You are likely affected if: you receive the error message “Signaturerstellungseinheit...
The RKSV Plus-Paket is now the RKSV-Basis-Paket
Have you purchased the RKSV Plus-Paket and are now looking for the right support? No worries! What was previously known as the RKSV Plus-Paket is now called the RKSV Basis-Paket. You still enjoy the same benefits as before—both in terms of pricing and the effort required for RKSV-compliant cash register management. From now on, you’ll find answers t...
Glossary on fiscalization in Austria
In the context of the Registrierkassensicherheitsverordnung in Austria, there are many - let's be honest - really many terms. If your head is spinning from all the terms, as it was for us during the preparation of the documents, we have created this glossary, providing an overview of terms related to fiscalization in Austria. Please use the Table Of...
The Jahresbeleg: What is it, why do you need it, and how does it work?
The Jahresbeleg (annual receipt) is printed once a year, always in December. It also serves as the Monatsbeleg (monthly receipt) for December. We recommend storing the Jahresbeleg in a safe place so that you have it available in case of a tax audit. Additionally, it must be submitted to the Finanzamt. The process for creating and submitting your Jah...
My receipts suddenly say -"Signaturerstellungseinheit ausgefallen". What do I do?
Your receipts no longer print a QR code, and instead the message "Signaturerstellungseinheit ausgefallen" appears? First of all: don't panic on the Titanic! Technology isn’t always perfect, and the legislator understands this. You don’t need to interrupt your work or contact the Finanzamt every time there’s an outage. The outage lasted less than 48...
How do I print a Monatsbeleg?
At the end of each month, there’s one last important step to take: printing your Monatsbeleg and keeping it safely on file. You don’t need to submit this monthly report to the Finanzamt, but you must have it readily available in case of an audit. Step-by-Step Guide to Printing Your Monatsbeleg No matter which package you have, you can print your Mon...
Sorglos-Paket | How do I Create a Jahresbeleg?
At the end of the year, the “Finanzamt” (tax office) requires a “Jahresbeleg” (annual receipt) from you. Since you purchased the "Sorglos-Paket" (Carefree Package), fiskaltrust will automatically send the Jahresbeleg to the Finanzamt afterward, and you don’t need to worry about anything else. For more information on the topic, such as deadlines you ...
Let's Get Started: Your Guide to the RKSV Sorglos-Paket from fiskaltrust
You have chosen the RKSV Sorglos-Paket (Carefree Package) - an excellent choice! :) The remaining steps will be completed in no time, we promise! This guide will help you set up and activate the RKSV Sorglos-Paket. Follow the steps shown here in the given order, and with just a few clicks your orderbird cash register will be upgraded to be RKSV-comp...
Check the Status of Automatic Data Transmission to FinanzOnline.at
If you have chosen the fiskaltrust RKSV Sorglos-Paket (Carefree Package), fiskaltrust automatically transmits all your registration data for the RKSV to FinanzOnline.at. Only after all your registration data has been transmitted can you enter your connection data in the orderbird app and print the Startbeleg (initial receipt). How to Check if the Da...
Save Your Login Credentials in orderbird PRO and Print the Startbeleg | Sorglos-Paket
During the registration process with fiskaltrust, a CashBoxID and an AccessToken were generated for you. Now, you can just enter these in your orderbird app. This final step establishes the connection between orderbird and fiskaltrust. Once you print the Startbeleg (initial receipt), all records under the RKSV regulations will begin. Keep the Start...
Link the Payment Types in orderbird PRO with fiskaltrust in the RKSV Sorglos-Paket
You now need to link your payment types with the payment methods offered by fiskaltrust. This step is necessary so that fiskaltrust knows which of your invoices should have a QR code printed and which should not. The law distinguishes between different types of payments here. Your payment types must be clearly assigned to a payment type at fiskaltru...
Sorglos-Paket | Reporting Cash Register Downtime After 48 Hours
Usually, downtime reports for outages lasting over 48 hours are automatically generated with the “Sorglos-Paket” (Carefree Package), so you don’t have to do anything. However, there are two cases when you need to submit the downtime report manually: There is a hardware defect with your Apple device. If you have to revert to pen and paper because you...
Sorglos-Paket | How do I Create a Jahresbeleg?
At the end of the year, the “Finanzamt” (tax office) requires a “Jahresbeleg” (annual receipt) from you. Since you purchased the "Sorglos-Paket" (Carefree Package), fiskaltrust will automatically send the Jahresbeleg to the Finanzamt afterward, and you don’t need to worry about anything else. For more information on the topic, such as deadlines you ...
Let's Go! Your Guide for the RKSV Basis-Paket from fiskaltrust
Full speed ahead with the RKSV “Basis-Paket” (Basic Package)! :) With the RKSV Basis-Paket, you're getting a great deal. But it requires some effort from you! This guide will help you set up and activate the RKSV Basis-Paket. Follow the steps shown here in the given order, and soon your orderbird cash register will be RKSV-compliant! Step by Step to...
Register the Signaturerstellungseinheit on FinanzOnline.at
Do you still have the fiskaltrust portal open in your browser? Great, because you’ll need it for this step as well. It’s best to open a new browser window and go to finanzonline.bmf.gv.at . This way, you can easily switch between fiskaltrust and FinanzOnline.at. Starting on FinanzOnline.at Log in to finanzonline.bmf.gv.at using your FinanzOnline cre...
Confirm the Registration of the Signaturerstellungseinheit in fiskaltrust
In order for fiskaltrust to know that you’ve registered the "Signaturerstellungseinheit" (signature creation unit) on FinanzOnline.at, you need to manually confirm this in your fiskaltrust portal. Go to portal.fiskaltrust.at Where were we? You should still be on the "Manuelle Meldungen über FinanzOnline zu Signaturerstellungseinheit" (Manual Reports...
Register Your Cash Register on FinanzOnline.at
We will show you how to register your cash register on FinanzOnline.at. If you haven’t done so yet, please log in to the homepage of FinanzOnline.at using your credentials. From here on, we’ll be playing a bit of digital ping-pong: When transferring data from fiskaltrust to FinanzOnline, you’ll need to switch back and forth between the two websites....
Confirm the Cash Register with fiskaltrust
In order for fiskaltrust to know that you have registered the cash register, you need to manually confirm your registration once again. In the fiskaltrust main menu on the left, go to "Werkzeuge" (Tools) > "AT FinanzOnline Meldungen" (AT FinanzOnline Reports") > click on the small blue-outlined checkmark behind "Inbetriebnahme Kassenidentifika...
Request the Authentication Code on FinanzOnline.at
Let’s go ahead and request the authentication code that you’ll need later when using the “BMF-Belegcheck” (BMF Receipt Check) app to verify your receipts. After that, you can log out from FinanzOnline.at for now. Here’s How! In the top navigation, select "Eingaben" (Entries) > "Registrierkassen" (Cash Registers). On the "Registrierkassen" (Cash R...
Store Your Access Data in the App and Print the Startbeleg | Basis Paket
During the registration process with fiskaltrust, a CashBoxID and an AccessToken were also generated for you. You will now enter these in orderbird PRO. This finalizes the connection between orderbird and fiskaltrust. By printing the “Startbeleg” (initial receipt), all subsequent recordings within the framework of the RKSV begin. Keep the Startbeleg...
Install the BMF Belegcheck App and Verify Your Startbeleg
Grab your iPad, iPhone, or Android smartphone — you’ll need it to verify your “Startbeleg” (initial receipt) with the Belegcheck app from the Bundesministerium für Finanzen (BMF - Federal Ministry of Finance). Internet Connection Required Make sure this device has an active internet connection! Install the BMF Belegcheck App Open the App Store on ...
Authenticate Your Startbeleg with fiskaltrust
Now confirm the “Startbeleg” (initial receipt) in your fiskaltrust portal and get started with your RKSV-compliant cash register. Go to portal.fiskaltrust.at and log in via the "Portal" button at the top left. Click on "Werkzeuge" (Tools) in the main menu on the left side, then select "AT FinanzOnline Meldungen" (AT FinanzOnline Reports) underneath....
Link Payment Methods in orderbird PRO with fiskaltrust in the Basis Paket
Now you’ll link your payment methods with the payment types provided by fiskaltrust. This step is necessary so fiskaltrust knows on which of your invoices a QR code should be printed and on which it shouldn’t. The law differentiates between different types of payments. Clear Assignment of Payment Methods in fiskaltrust All your payment methods must ...
How do I Print a Monatsbeleg?
When the month is over, there is still one last task for you to complete: Print the “Monatsbeleg” (monthly receipt) and file it properly. While you don’t have to submit these monthly reports to the “Finanzamt” (tax office), you must always have them on hand in case of an audit. Step by Step to the Monatsbeleg No matter which package you have chosen,...
Basis-Paket | How do I Create a Jahresbeleg?
At the end of the year, the 'Finanzamt" (tax office) requires a “Jahresbeleg” (annual receipt) from you. You print this receipt via orderbird PRO and then verify it using the BMF Belegcheck app. Please note that you need a stable internet connection for this! For more information on this topic, such as the deadlines you need to meet and how it works...
Basis-Paket | Reporting a Cash Register Downtime After 48 Hours
If you ever find yourself in the unfortunate situation where your cash register is down for more than 48 hours during ongoing operations, you must report the downtime and then continue working with pen, paper, and carbon copy forms. Here’s what you need to do and where. Report the Downtime on FinanzOnline.at Follow these steps on FinanzOnline.at: Lo...
Basis-Paket | Reactivating Your Cash Register
Your cash register is working again. Now guess what comes next… That’s right, you’ll send reactivation reports via your favorite websites. Let's Go! FinanzOnline.at Follow these steps on FinanzOnline.at: Log in to www.FinanzOnline.at with your user credentials. In the navigation menu, go to "Eingaben" (Inputs) > “Registrierkassen” (Cash Registers...
Basis-Paket | Downtime Report for the Signaturerstellungseinheit After 48 Hours
Does the note "Signaturerstellungseinheit ausgefallen" (Signature Creation Unit Failed) appear on your receipts? This means that no connection can currently be established with the “Signaturerstellungseinheit” (signature creation unit). You are required to report this downtime to the “Finanzamt” (tax office) if this note is displayed continuously fo...
Basis-Paket | Recommissioning of the Signaturerstellungseinheit
Hooray, everything is finally running again as it should! Now print the Nullbeleg (zero receipt), and we’ll show you what to do next! What You Need to Do and Where Before you can resume regular operations with your cash register, you have to report the recommissioning to the two well-known portals FinanzOnline.at and portal.fiskaltrust.at . Let’s ge...