If you see “Signaturerstellungseinheit ausgefallen” on your invoices or if the Austrian Finanzpolizei needs to confirm that your cash register is registered with FinanzOnline.at, you will need a Nullbeleg. You can print this document easily at any time.
The process is the same for all packages, and no separate declaration is required:
- Open the orderbird PRO App and go to “Einstellungen” > “fiskaltrust” > “fiskaltrust Einstellungen” in the main menu.
-
Tap on "Belege".
-
Select "Nullbeleg".
- Print the receipt and provide it to the Finanzpolizei during an audit. If your Signaturerstellungseinheit was temporarily down and is now back online, please keep this printout and file it in your accounting records.
After a failure, the orderbird PRO App will try to automatically print the Nullbeleg. If it fails (for example, if the printer is off), a yellow bar will appear at the top of the app, reminding you to print it later.
That's it :)!