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  • First Steps

Step 3: How to install and set up the app

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

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  • Hello new Bird!
  • About your Apple devices
  • Step 1: How to set up your network
  • Step 2: MY orderbird
  • Step 3: How to install and set up the app
  • Step 4 - How to serve your first guest
  • Step 5 - Card payment with orderbird PRO
+ Mehr

Step 3: How to install and set up the app

  • Step 3.1: Installing orderbird PRO
  • Step 3.2: Become the administrator of orderbird PRO
  • Step 3.3: Printer Settings - The Basics
  • Step 3.4: Customize your bill template
  • Step 3.5: Updating the menu card

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030 208 983 098

About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: Closed (except emergency support)
Sunday: Closed (except for emergency support)


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