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First Steps

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • First Steps
    Hello new Bird! About your Apple devices Step 1: How to set up your network Step 2: MY orderbird Step 3: How to install and set up the app Step 4 - How to serve your first guest Step 5 - Card payment with orderbird PRO
  • Working with orderbird PRO
    Working Settings Fiscalization in Austria (RKSV) "Kassensicherungsverordnung" in Germany orderbird PRO - Versions and Updates
  • Card payment
    Your start with card payment with orderbird PRO and Worldline Your start with card payment with orderbird PRO and Nexi Germany Your start with American Express Working with orderbird card payment Pay Terminal Plus (WiFi card reader) Pay Terminal One (Bluetooth card reader) Card payment on the smartphone
  • Analyze your sales
    Reports on orderbird PRO The DATEV export Reports on MY orderbird
  • Printer & Network
    Printer Network
  • Expand your orderbird PRO
    orderbird PRO Cashbook orderbird Gift Cards Bestellmanagement
  • MY orderbird - Your orderbird business account
    Your account settings on MY orderbird
+ Mehr

Hello new Bird!
  • Welcome to orderbird PRO, your new POS!
  • How do I book an appointment with my success manager via Calendly?
  • The Quick Starter Guide
  • Video: Your Quick Start with orderbird PRO

About your Apple devices
  • What do I need to know when setting up my Apple device for the first time?

Step 1: How to set up your network
  • How to set up your network and connect your printer

Step 2: MY orderbird
  • Step 2.1: How do I log in to MY orderbird?
  • Step 2.2: What can I do with my.orderbird?

Step 3: How to install and set up the app

  • Step 3.1: Installing orderbird PRO
  • Step 3.2: Become the administrator of orderbird PRO
  • Step 3.3: Printer Settings - The Basics
  • Step 3.4: Customize your bill template
  • Step 3.5: Updating the menu card

Step 4 - How to serve your first guest
  • Step 4.1: Start a new shift
  • Step 4.2: Welcome to cash register 101 - taking or cancelling orders and billing your customers
  • Step 4.3: How to close a shift
  • Step 4.4: Printing a z-Report

Step 5 - Card payment with orderbird PRO
  • Step 5.1: Register for card payment with orderbird PRO
  • Step 5.2: Check status of your cashless payment registration with orderbird PRO
  • Step 5.3: Pairing the card reader and getting started
  • Important Security Notes for your card reader
  • Card payment with Nexi Germany: Conditions

Popular Articles

  1. I get the error message "A server with the specified hostname could not be found" - What to do now?
  2. Step 5.3: Pairing the card reader and getting started
  3. How to set up your network and connect your printer
  4. Step 4.2: Welcome to cash register 101 - taking or cancelling orders and billing your customers
  5. Change in VAT from January 1st, 2026 (DE)
  6. How can I make changes regarding American Express, e.g., bank details, address, clearing name, Etc.?
  7. Step 4.4: Printing a z-Report
  8. What is the latest version of orderbird PRO?
  9. Printer settings in detail: How do I set up my printers?
030 208 983 098

About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: Closed (except emergency support)
Sunday: Closed (except for emergency support)

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