Welcome to orderbird PRO, your new POS!
You have just received your starter package and need a short but complete tutorial on how to get started with your new cash system? You want to set up your cash register network right away and start playing around with orderbird? Get started with our first steps: First Steps Step 1: How to set up your network Step 2: my.orderbird.com Step 3: How to ...
How do I book an appointment with my success manager via Calendly?
Your personal success manager is there to help you get started with orderbird as fast as possible. You can book online training courses with them easily via “Calendly” (www.calendly.com), our scheduling tool. There you can find out how to book, cancel and reschedule appointments for Welcome Calls, Training and Support Calls....
The Quick Starter Guide
You have just received your starter package and need a short but complete tutorial on how to get started with your new cash system? In our Quick Starter Guide, we explain how you can easily set up your POS network and connect your register with a printer. If you can no longer find your printed version from your starter package, simply download it he...
Video: Your Quick Start with orderbird PRO
Your big opening is tomorrow, and you have a thousand things to do? There is no time to familiarize yourself with your new POS system from orderbird? This video is for you! In this compact tutorial, you will learn everything you need to know for a successful start with orderbird in your gastronomy! Get started right away: If the video doesn't star...
What do I need to know when setting up my Apple device for the first time?
One important thing: Always select the "Configure Manually" option when setting up your iPad/iPhone/iPod for the first time. Then in the next step, tap "Do not transfer app & data". Please do not select the option to have your Apple device set up via an iCloud backup or do a quick boot under any circumstances. Why do I have to set up the iPad ma...
How to set up your network and connect your printer
Yippieh, your starter package from orderbird has just arrived? Awesome, let's get you all set up! A little background before you start: your orderbird routers and repeaters Depending on the size of your business, you will need a router and one or more repeaters to set up a stable network. We have sent you one or more of the following components: one...
Step 2.1: How do I log in to MY orderbird?
To ensure that all your sales data is stored centrally and securely, you need an account on MY orderbird. Your sales advisor will send you a link by e-mail, which you can use to register on MY orderbird.com. In a nutshell Follow the link in the e-mail you received from your sales representative: "Register now for MY orderbird" Create your MY orderb...
Step 2.2: What can I do with my.orderbird?
Congratulations! You now have your very own personal MY orderbird account. Let us introduce you to the most important features of MY orderbird that will help you run your daily business. No time to read? Simply go to MY orderbird and start the MY orderbird tour. Find the start button in the top left corner of the MY orderbird menu. The tour takes a...
Step 3.1: Installing orderbird PRO
Your network and my.orderbird account are set up? Superb! Now you can install the app on your iPad/iPod. Working internet connection needed Before you start, make sure you have a working internet connection! In a nutshell Open the App Store Search for "orderbird POS" Click on "Install" or the small cloud icon to download the app Open the orderbird...
Step 3.2: Become the administrator of orderbird PRO
The first thing you need to do with your new cash register is to set up your administrator user. In a nutshell In the app, go to Settings > Users > Users Select "Anna Admin 1234". Change the name to your name/position Enter a PIN that only you will know Save your changes Step by step Open the user management Tap "Settings" in the main menu, th...
Step 3.3: Printer Settings - The Basics
You need production dockets for the kitchen and printed invoices for your guests? Here is how you setup your printer(s) to give you exactly that! In a nutshell In the orderbird app, go to Settings > Printers Select the counter printer Activate the printer Select "Find printer IP automatically" and search for the IP address of the printer. Tap "Te...
Step 3.4: Customize your bill template
To make sure your customers only receive up-to-date information on your invoices right from the start, you need to personalize your bill template. If something changes later or if you want to advertise a discount promotion, e.g. in the footer of your invoice, you can easily change the bill template any time you want! Belegausgabepflicht Since 01.01....
Step 3.5: Updating the menu card
Let’s get down to business! Here we explain how you upload your menu to your orderbird register. You can do it yourself or, even simpler and faster, you leave it to us! Leave the work to us If you have booked our "Onboarding" or "Menu Editing" service, please choose from one of the spreadsheet templates available in Word and Excel format. Download t...
Step 4.1: Start a new shift
It’s time to start your first shift! It's so easy, we're getting straight to the point: Step by step In the main menu of the orderbird app, go to "Shift". Just tap “Begin shift” to start your first shift. From now on, everything you do in your orderbird register is protocoled in the GDPdU-report for your tax auditor. You cannot retroactively change ...
Step 4.2: Welcome to cash register 101 - taking or cancelling orders and billing your customers
You’ve set up your orderbird PRO register. Now is the time to familiarize yourself with your new system :) In a nutshell Taking orders: In the orderpad, tap on the item you want to order Multiple orders: Tap on the calculator icon below, enter the quantity and then tap on the item to book it several times as enteredAlternative: Tap on the article as...
Step 4.3: How to close a shift
All tables are settled and you are ready to call it a day? This is how you close your first shift: In a nutshell Go to "shift" in the main menu. If necessary, tap on "Leave shift" and then on "Close shift". Do you work with multiple devices in swarm mode? Go to "shift" in the main menu of the orderbird app. Leave the shift: Tap on "Leave shift" and ...
Step 4.4: Printing a z-Report
You want to know how much turnover you made during a shift? That’s where the z-report comes in handy. Your orderbird register creates exactly one corresponding z-report for every closed shift. No more hassle! In a nutshell Go to "Reports" in the main menu. Tap on shift in the center top tab Tap on the z-report for your recently closed shift Select "...
Card payment with orderbird PRO powered by Nexi Germany - Terms and Conditions
You've decided to start using card payment to reach even more customers and increase your turnover? Or you want to change your current provider due to bad conditions? We have landed the best card payment partner for you: Nexi Germany. All information about cashless payment with orderbird PRO powered by Nexi Germany can be found on this page. About c...
Step 5.1: Register for cashless payment with orderbird PRO
Sign up for orderbird Pay to offer your guests the service of cashless payment. Here you will find a complete overview of all the necessary steps. Our tip: Print out this article and check off points like on a to-do-list. This way you keep the overview! In a nutshell Contact Nexi Germany Fill out the service agreement Go to your bank of confidence f...
Step 5.2: Check status of your cashless payment registration with orderbird PRO
When can I start using the orderbird card reader? To work with the card reader, your registration for orderbird Pay must be completed. If you have sent all necessary documents via BANKIDENT (more information: Step 5.1: Register for cashless payment with orderbird PRO ) to Nexi Germany, your account is in the process of being set up. This is how you ...
Step 5.3: Pairing the card reader and getting started
You're finally holding the welcome letter from Nexi Germany and your new card reader in your hand and want to offer your guests the convenience of cashless payment?Learn how to wirelessly connect the card reader to your Apple device and make your first test booking with. In a nutshell Check and update the iOS Pair your card reader with your Apple de...
Important Security Notes for your card reader
This document contains useful guidelines on how to use your terminal in order to protect your terminal and your customers’ card data. Please read the guidelines carefully and handle your terminal accordingly. Most important principle: Don’t let third parties access / use your terminal and avoid manipulation under any circumstances. If you have any h...
How can I make changes regarding American Express, e.g., bank details, address, clearing name, Etc.?
The first rule is to contact American Express directly with all change requests! If you use the American Express online service (https://www.americanexpress.com/at/services/online-services.html), you can log in and change the desired information by clicking on “Manage Account.” Alternatively, you can call American Express at +49 69 9797 2222 with yo...