Before you and your cash register head off for a well-deserved break, ensure everything is in order. What you need to check depends on whether your last receipt included a QR code or displayed an error message.
Good to know
If your last invoice was a SEPA direct debit or an expense-only invoice, no QR code will be printed, as it is not legally required for the payment types.
Scenario 1: My last receipt had a QR code
Great news! The last printed receipt is signed, meaning your cash register is functioning properly.
Have a great trip and enjoy your vacation!
Scenario 2: I can’t remember if my last receipt had a QR code
No problem! You can verify this by checking the journal of the last signed receipts in the fiskaltrust portal, where you can see if an receipt has been signed correctly. Here’s how it works:
- Log in to https://portal.fiskaltrust.at.
- Navigate to Konfiguration > Queue.
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In the "List of Queues" table, locate the Journal column and click on the “ReceiptJournal” icon.
- Compare the data from the last signed receipt in the fiskaltrust portal with the last entry in your orderbird journal: If the data matches, your receipts have been correctly signed.
If there are significant discrepancies, your cash register may have experienced a failure. Proceed to the next section for guidance.
Scenario 3: My last receipt did not have a QR code, but the error message ...
… Signaturerstellungseinheit ausgefallen
In this case, ensure that someone can access your Apple device within 48 hours. This person must:
- Connect the device to the internet
- Open the orderbird PRO app
- Synchronize the outstanding receipts.
For more detailed steps, click here: My receipts suddenly say -"Signaturerstellungseinheit ausgefallen". What do I do?
… Sicherheitseinrichtung ausgefallen
Follow the steps outlined in this guide: My receipts suddenly say "Sicherheitseinrichtung ausgefallen". What now?