Here you will find all the most frequently asked questions regarding card payment with Nexi. 

How do I change my bank details at Nexi Germany?

Email us at help@orderbird.com. Then, we will send you a form you must fill out and sign by hand. Afterward, you have to take a picture or scan the signed document and send it back to us.
Please note that the processing time takes approx. 10 - 21 working days.

Can I change the payout frequency?

Yes! You can choose between monthly, weekly, or daily payments to your deposited account. Contact us at help@orderbird.com.

My business' company type has changed. What should I do now?

Since the tax number has changed, your account will be deactivated. This is namely mandatory according to the German Anti-Money Laundering Act! Afterward, you can proceed with a new registration.

Other changes have occurred. What next?

Changes in your address, company name, or ownership can be submitted via a master data change form ("Stammdatenänderung"). Write an e-mail to help@orderbird.com so that we can send you the corresponding form by e-mail. Once you have filled it out, please email it directly to serviceDE@nexigroup.com.