Updated May 8th, 2024 by Ilaria und Ben

How can I change the payout frequency at American Express?

Are the daily payouts from American Express too much for you, and would you like to set up a different frequency? Please get in touch with the American Express partner service directly at +49 69 9797 2222, providing your Amex acceptance partner number (VU)....

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Updated May 7th, 2024 by Ilaria und Ben

How does the registration for cashless payment with orderbird PRO and Worldline proceed?

If you are considering starting with Worldline, you can get an overview of how easy and fast you can begin with cashless payment and orderbird. Let's go Provide us with your data on the phone or by e-mail. After that, you will receive a mail from Worldline. Click on the link in this mail. You will be redirected to a new page where you can digitally ...

1 min reading time
Updated May 7th, 2024 by Ilaria und Ben

Card payment with Nexi Germany: Conditions

Here you can find out the cost of the card reader, transaction fees, and more: Conditions Basic transaction fees 0,95 % on Maestro and V-Pay transaction 2,50 % on MasterCard, VISA, VISA Electron, JCB, China Union Pay transactions 2,75 % on Diners Club and Discover transactions A minimum fee of €0.25 for each transaction. All the transaction fees are...

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Updated October 9th, 2023 by Ilaria und Ben

How can I make changes regarding American Express, e.g., bank details, address, clearing name, Etc.?

The first rule is to contact American Express directly with all change requests! If you use the American Express online service (https://www.americanexpress.com/at/services/online-services.html), you can log in and change the desired information by clicking on “Manage Account.” Alternatively, you can call American Express at +49 69 9797 2222 with yo...

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Updated May 2nd, 2024 by Ilaria und Ben

I get an error message on my Pay Terminal Plus

Do you get an error message on your Pay Terminal Plus? Or is something not working properly? Most issues regarding your Pay Terminal Plus are usually resolved quickly. Here is a list of the most common error messages, what they mean and if you can fix them. Check: Are all devices in the correct network and connected? Please make sure that your Pay T...

1 min reading time
Updated May 2nd, 2024 by Ilaria und Ben

Security Check

Your Pay Terminal Plus is interfering with your daily work routine with a forced reboot? If you see a timer of approximately 2 minutes every day around the same time and your Pay Terminal Plus then reboots, then you know you have observed a so-called “security check”. How to set a better reboot time  You can easily change the time so that the automa...

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Updated May 2nd, 2024 by Ilaria und Ben

How do I reset my Pay Terminal Plus?

Your Pay Terminal Plus is no longer processing transactions? Even tapping or inserting a card won't help? Your terminal has most probably stopped working. But do not worry, with these instructions you have a quick aid to bring your Pay Terminal Plus back to life. In a nutshell Delete your Pay Terminal Plus in the orderbird PRO App: Go to "Settings" ...

1 min reading time
Updated May 8th, 2024 by Ilaria und Ben

Are payment apps and mobile payments that use American Express also accepted?

Yes, you can also receive money on your account via these apps. In addition, your guests can pay conveniently, quickly, and securely with Apple Pay (iPhone, smartwatch) at your card reader via NFC contactless....

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Updated October 9th, 2023 by Ilaria und Ben

What can I do with the American Express online service?

The online service gives you an overview of your American Express payments, statements, and complaints. In addition, there is a location management tool, and you can access your account information, which you can also change. You can find more information in german about the online service here (https://www.americanexpress.com/de/merchant/online-ser...

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