If you ever find yourself in the unfortunate situation where your cash register is down for more than 48 hours during ongoing operations, you must report the downtime and then continue working with pen, paper, and carbon copy forms.

Here’s what you need to do and where.

Report the Downtime on FinanzOnline.at

Follow these steps on FinanzOnline.at:

1. Log in to www.FinanzOnline.at with your user credentials.
2. In the navigation menu, go to "Eingaben" (Inputs) > “Registrierkassen” (Cash Registers).
3. Then select "Ausfall und Außerbetriebnahme einer Registrierkasse" (Report downtime or decommissioning of a cash register) in the "Registrierkassen" box.
   (Note: If you have multiple cash registers, you’ll now see a list from which you must first select the affected register).
4. Click on "Ausfall oder Außerbetriebnahme melden" (Report downtime or decommissioning).
   
5. In the field that opens, select "Ausfall" (Downtime) under "Art der Meldung" (Type of report).
   
6. Under "Grund des Ausfalls oder der Außerbetriebnahme" (Reason for downtime or decommissioning), choose "Erfassung der Geschäftsvorfälle oder Belegerstellung nicht korrekt möglich" (Recording business transactions or creating receipts not possible).
   
7. Enter the time when the cash register went down under "Beginn des Ausfalles" (Start of downtime).
   
8. Enter the date of the cash register failure under "Beginn des Ausfalles".
   
9. Click "Absenden" (Submit) at the bottom.
   
10. At the top of the screen, you will now see a green-bordered message saying “Die Verarbeitung wurde durchgeführt” (The processing has been completed).
    

And now on to the next portal …

Report the Downtime on fiskaltrust.at

This report must also be submitted to fiskaltrust. You’re just a few steps away from completing this.

1. Log in to portal.fiskaltrust.at with your user credentials.
2. In the menu on the left side, select "Konfiguration" (Configuration) and click on "Queue".
3. In the new window, you will see your packages with the corresponding cash register identification numbers. Click the blue checkmark in the "Lokalisierung" (Localization) column for the affected register.
   
4. In the new window, select "Vorübergehende Außerbetriebnahme der Registrierkasse" (Temporary decommissioning of the cash register) from the dropdown menu.
   
5. Click on "Meldung erstellen" (Create report).
   
6. That's it!

From now on, continue working with pen, paper, and carbon copy forms, and learn what information must be included on a handwritten invoice to comply with RKSV regulations: How do I enter manually written receipts from an outage (Ausfall)? 

What Should I Do Next?

Find out here what steps to take when you can bring your cash register back into operation.