Whom do I contact with questions about my card payment settlements?

Written by Jens B.

Last published at: July 18th, 2024

Table of Contents

Any other questions? I would like to have a settlement period examined. What do you need from me?

Us :)!

We will advise you on all topics related to your card payment, such as payouts, settlements, agreement details, and conditions. Just send us your questions by e-mail to help@orderbird.com.

Any other questions?

I would like to have a settlement period examined. What do you need from me?

If you want us to examine a settlement period for you, we need the following information and documents:

  • The information about the period in question.
  • The settlement documents as .xlsx or .csv files for the given time.
  • The corresponding orderbird z-reports. You can send them to us as an export file from MY orderbird, scan them, or take a picture of the printed copies.

In order to complete the examination, we will need at least one week of processing time, depending on the time and effort required.



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