Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Knowledge Base MINI
  • Contact us
English (US)
US English (US)
DE German
  • Home
  • Card payment
  • Working with orderbird card payment

Why does contactless payment not work with every payment?

Written by Jens B.

Updated at May 8th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • First Steps
    Hello new Bird! About your Apple devices Step 1: How to set up your network Step 2: MY orderbird Step 3: How to install and set up the app Step 4 - How to serve your first guest Step 5 - Card payment with orderbird PRO
  • Working with orderbird PRO
    Working Settings Fiscalization in Austria (RKSV) "Kassensicherungsverordnung" in Germany orderbird PRO - Versions and Updates
  • Card payment
    Your start with card payment with orderbird PRO and Worldline Your start with card payment with orderbird PRO and Nexi Germany Your start with American Express Working with orderbird card payment Pay Terminal Plus (WiFi card reader) Pay Terminal One (Bluetooth card reader) Card payment on the smartphone
  • Analyze your sales
    Reports on orderbird PRO The DATEV export Reports on MY orderbird
  • Printer & Network
    Printer Network
  • Expand your orderbird PRO
    orderbird PRO Cashbook orderbird Gift Cards Bestellmanagement
  • MY orderbird - Your orderbird business account
    Your account settings on MY orderbird
+ More

Your card reader says, “Please use another card” when making a contactless payment?

If so, the NFC function on the card has not been activated for Maestro or VPay payments. In this case, please insert the card into the card reader to finalize the payment.

If payments with Apple Pay are not accepted, your customer must select another card in their Apple Wallet.

payment difficulties contactless payment

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Whom do I contact with questions about my card payment settlements?
  • All about card payment with orderbird PRO
  • How can I set up card payment with orderbird PRO as fast payment?
  • How can I run a card payment test transaction with orderbird PRO?
030 208 983 098

About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: Closed (except emergency support)
Sunday: Closed (except for emergency support)


© 2026 orderbird GmbH
  • Imprint
  • Privacy Policy
  • Legal Notice
Expand