Problems with printing Startbeleg

After you have followed our instructions and purchased a RKSV package of your choice from fiskaltrust , the printout of your start document does not work? After clicking on "Signierungseinheit starten" you get the following error message instead: "Hier scheint etwas nicht zu funktionieren. Bist du online?" ("Something doesn't seem to work here. Are ...

How do I accept the contract with fiskaltrust & connect with orderbird as my POS system vendor?

Accepting the customer contract with fiskaltrust Log in to portal.fikaltrust.at using your credentials. In the main menu on the left, click on the name of your restaurant. Navigate to Overview >Registrierkassenbetreiber. In the “Registrierkassenbetreiber” section, locate the toggle switch. Ensure it is set to “ON”. If not, switch it to “ON” and a...

Let's get started with Fiscalization | Your Step-by-Step Guide to orderbird PRO and fiskaltrust

Since April 1, 2017, all businesses in Austria subject to the cash register obligation have been required to implement a legally defined tamper protection system for their cash registers. To provide you with a secure and flexible solution for a tamper-proof cash register, in accordance with the Cash Register Security Ordinance ("Registrierkassensich...

Overview of your RKSV login data, codes, and IDs

Download the overview of your RKSV login data to get a PDF with your RKSV login data. How do I enter the access data in the overview? Download the PDF overview to your laptop or PC. We recommend using the free Adobe Acrobat Reader to open and edit the PDF. Copy and paste all your credentials created during the RKSV registration process into the form...

Step 1: Sign up for fiskaltrust - you are invited

We, in partnership with fiskaltrust, offer a secure, tamper-proof cash register solution.  Follow these steps to complete your registration with fiskaltrust: You should have received an email invitation from fiskaltrust with the subject: “fiskaltrust.Portal | Einladung zu fiskaltrust und Anfrage zur Verbindung mit [name of your company]”.         Th...

Step 2: Obtain all access data for FinanzOnline.at

To notify the tax office of your business, you must register with FinanzOnline.at. Typically, your tax advisor handles this for you and is familiar with the process. How do I register myself for FinanzOnline.at? For those managing registration independently, we’ve summarized the key information from the tax authorities: Solo proprietorship  … can re...

Step 3: Creating a Registrierkassen-WebService on FinanzOnline.at

Since you use an online solution for your cash register with orderbird and fiskaltrust, this step will guide you through creating a user for the "Registrierkassen-WebService" in addition to your regular user on FinanzOnline.at. Who should proceed: you or your tax consultant? At this stage, you have the option to pause and let your tax consultant han...

Step 4: Introduce yourself to fiskaltrust and add your personal data

To enable fiskaltrust to register your cash register with FinanzOnline.at, you need to enter your master data at portal.fiskaltrust.at .  Follow the steps below to complete this process and validate your UID/ATU number. Enter your master data at portal.fiskaltrust.at If the portal is still open from the previous step, you will be redirected to the h...

Step 5: Connect fiskaltrust with FinanzOnline.at

To enable fiskaltrust to communicate with FinanzOnline.at, you need to enter the Registrierkassen-WebService credentials in the fiskaltrust portal. In the left-hand menu, go to “Werkzeuge” > “FinanzOnline (FON) Meldungen”. Enter the user data for the Registrierkassen-WebService. These credentials are the same as your standard FinanzOnline.at logi...

What does my purchased package from fiskaltrust include?

To make your cash register tamper-proof, you have the choice between two different packages: the RKSV Basis and the Sorglos-Paket. No matter which package you choose, both packages have one major strength: Your data will continue to be stored in an audit-proof manner on our servers, including the necessary information from fiskaltrust. This means th...

Step 6 - Sorglos (Carefree) or Basis (Basic) Package?

The next step depends on the fiskaltrust package you have purchased.  I have purchased the RKSV Sorglos Paket from fiskaltrust. If this is the case, please take a look here:   Let's get started: Your guide to the RKSV Sorglos-Paket from fiskaltrust   I have purchased the RKSV Basis Paket from fiskaltrust. If this is your case, then take a look here:...

I have more than one MY orderbird account. What now?

If you have more than one MY orderbird account or more than one branch, there are two ways for you to proceed. Check how many UID/ATU numbers you use for your MY orderbird accounts: If your MY orderbird accounts each use a different UID/ATU number   If your MY orderbird accounts all use the same UID/ATU number     In this case, you will need to crea...

Looking forward to the RKSV with no worries - the Sorglos-Paket from fiskaltrust

Short on Time? Looking for a Quick and Worry-Free Solution to the Cash Register Law? Then we recommend the fiskaltrust Sorglos Paket. With this package, you won’t have to worry about keeping track of required filings—whether it’s for the initial registration or reactivation after a 48-hour outage. fiskaltrust handles all of this on your behalf, stor...

Activate tamper protection in orderbird PRO

Almost there - just one more small step to the great RKSV solution!  Take a moment to make sure you’ve downloaded and installed the latest version of orderbird PRO (5.1 or higher) from the App Store. You can confirm the correct version by checking if the menu item “fiskaltrust” appears in the app settings. The final steps Now select the appropriate ...

I forgot which fiskaltrust package I purchased. How can I find out?

Depending on whether you have purchased the RKSV Sorglos or Basis Paket, your responsibilities for maintaining your cash register will vary. Here’s how you can check which package you have chosen. Let's go Log in with your credentials at portal.fiskaltrust.at. In the main menu on the left, go to "Konfiguration", then select "CashBox".  You have purc...

Has fiskaltrust already forwarded my data to FinanzOnline.at?

Important: Only for Sorglos-Paket customers This article is only relevant for customers who have purchased the Sorglos-Paket. Customers who chose the RKSV Basis-Paket are not affected, as they handle the notifications manually.   Throughout the registration and reporting process, several systems interact: orderbird with fiskaltrust, fiskaltrust with...