All about card payment with orderbird PRO

Table of Contents

Everything at a glance Benefit from the fully integrated card payment solution How do payments work in detail? How does contactless payment (NFC) work? A receipt/table paid by card has been reopened. What do I have to take into account?

Here you can find out how card payments work, how contactless payment with NFC works, which payment apps and mobile payments are supported, and more.

Everything at a glance

Benefit from the fully integrated card payment solution

The Pay Terminal Plus: Only available directly from orderbird – full integration, maximum benefits

Did you know that only the Pay Terminal Plus, purchased directly through orderbird, is fully integrated into your cash register system? This is the only way to optimally utilize all functions and benefit from a solution that not only simplifies your daily work but also makes it more efficient and cost-effective.

For more information, feel free to contact us at: help@orderbird.com

How do payments work in detail?

The amount is displayed on the card reader.
You then insert the card into the card reader:
- If it is a Maestro/VPay (EC-) card, the card reader will now request the card's PIN.
- A signature or PIN entry is required if it is a credit card (MasterCard/ Visa/ JCB/ Diners Club/ Discover/ ChinaUnionPay).
  Good to know: The signature is stored by Payworks and can be recalled at any time.
You will get the message “Payment successful.”
The bill is printed automatically and is ultimately the customer receipt.

How does contactless payment (NFC) work?

The amount is displayed on the card reader
Then, you hold the NFC-compatible card at the top of the card reader, where the 4 LEDs are. Contactless payments up to 50 euros are generally possible without a PIN, but limits may vary by bank and occasionally a PIN is required for security reasons.
You will get the message “Payment successful.”
The bill is printed automatically and is ultimately the customer receipt.

A receipt/table paid by card has been reopened. What do I have to take into account?

When you reopen a table (= restore a receipt) that has been paid by card, the amount will be automatically charged back to the cardholder. Therefore, your orderbird POS will always print a chargeback receipt, and you must re-bill this table.

If you have any issues or questions regarding one payment, don't hesitate to get in touch with us at help@orderbird.com.