If you offer card payments, there are a few rules to follow to ensure you’re on the safe side in case of any issues. This way, you protect not only your card reader but also your customers’ card data!
Benefit from the fully integrated card payment solution
The Pay Terminal Plus: Only available directly from orderbird – full integration, maximum benefits
Did you know that only the Pay Terminal Plus, purchased directly through orderbird, is fully integrated into your cash register system? This is the only way to optimally utilize all functions and benefit from a solution that not only simplifies your daily work but also makes it more efficient and cost-effective.
For more information, feel free to contact us at: help@orderbird.com
Three golden rules
- Handle your card reader with care at all times.
- Protect your card reader from unauthorized access.
- Avoid any form of tampering under all circumstances.
Suspicion of tampering?
If you suspect that someone may have tampered with or manipulated your card reader, stop using it immediately and contact us at help@orderbird.com with the subject line “My card reader has been tampered”.
A few tips before you start using your card reader
- Only accept the package if it is not damaged and does not show signs of prior opening.
- After you have opened the box of the terminal, check the terminal’s serial number (S/N), write it down in your records. The serial number is required for any potential warranty claims.
- Check the condition of the card reader. If the device has loose or missing screws, or generally appears unusual, stop using your card reader immediately and contact us right away: help@orderbird.com.
When you don’t use the terminal for a longer time
- Never leave your terminal unattended. Store it in a secure location (e.g. a locked cabinet) when it is not in use (e.g. outside business hours or during breaks).
- Always store it out of reach for third parties, and never give it away to unauthorized people.
- You must not modify this terminal, give it away, or operate it in any other unauthorized manner.
- If the terminal has been stolen or is lost, do contact us immediately: help@orderbird.com. We will disable the terminal, so that it cannot be used by third parties.
If you have any further questions, you can call our hotline or email us at help@orderbird.com. Our support team will get in touch with you!