Where can I find the RKSV-Datenerfassungsprotokoll (DEP 7)?

If tax authorities request the RKSV-DEP (Data Protection Protocol), you can export and email it directly via the fiskaltrust portal. Step-by-Step Go to portal.fiskaltrust.at and click “Login.”  Log in with your email address and password.  You will be directed to the “Übersicht” (overview) of your Fiskaltrust account.  In the main menu on the left, ...

No QR Code on Receipts? Here’s What to Do (Austria)

If your receipts no longer show a QR code, the connection between your orderbird app and fiskaltrust may have been lost. This often happens if you’ve logged out of fiskaltrust within the app. Don’t worry—it’s easy to fix! To reconnect your orderbird app with fiskaltrust, use the CashBoxID generated by fiskaltrust and the AccessToken. Please enter th...

I always get the error message "Hier scheint etwas nicht zu funktionieren. Bist du online?"

Check if your iPad is online: Search for "weather" using a search engine like Google in your web browser. You can see the current weather for your location.   You receive an error message or cannot see the current weather for your location.     Your internet connection seems to be working. Try logging into the orderbird app under "fiskaltrust" again...

My receipts suddenly say "Sicherheitseinrichtung ausgefallen". What now?

If your receipts no longer display a QR code and instead show the message “Sicherheitseinrichtung ausgefallen,” don’t panic—it’s not as bad as it seems! The law recognizes that technology isn’t perfect. You don’t need to halt operations or call the Ministry of Finance to explain every time something fails. Not the first time? If this is not the firs...

Frequently asked questions about fiscalization and its execution

New law, new questions: We have summarized the most frequently asked questions for you. Answering all the questions in the first e-mail would have made it far too long... This list is not exhaustive, as it will continue to grow. So if you have any other questions that are not yet listed here, just e-mail us at help@orderbird.com . Why are you workin...

How do I print the Nullbeleg?

If you see “Signaturerstellungseinheit ausgefallen” on your invoices or if the Austrian Finanzpolizei needs to confirm that your cash register is registered with FinanzOnline.at, you will need a Nullbeleg. You can print this document easily at any time. The process is the same for all packages, and no separate declaration is required: Open the order...

My iPad is broken/was stolen - what now? (for Austria)

Your iPad has been stolen? How frustrating! Almost as frustrating as trying to disinfect an iPad in the dishwasher and drying it in the microwave! But let’s focus on the situation at hand: right now, there’s no software to report your cash register failure. Time to take matters into your own hands. Here’s how to get started. First aid It’s time to r...

What information must be included on a handwritten invoice to be RKSV-konform?

When creating receipts manually during a system outage, ensure they include the following details: Company Name: Clearly state the name of your business. Sequential Receipt Number: Use a consecutive numbering system, ideally continuing from the last invoice number assigned by your cash register. If you’re unsure of the sequence, implement a temporar...

How do I enter manually written receipts from an outage (Ausfall)?

If your cash register was out of service, you likely issued handwritten receipts for your guests, ensuring they were sequentially numbered. Now that your cash register is back up and running, it’s time to log those receipts into your orderbird app. You have two options: a proper, thorough method or a quick solution. The proper solution To maintain t...

We are on vacation. What do I have to pay attention to with my cash register?

Before you and your cash register head off for a well-deserved break, ensure everything is in order. What you need to check depends on whether your last receipt included a QR code or displayed an error message. Good to know If your last invoice was a SEPA direct debit or an expense-only invoice, no QR code will be printed, as it is not legally requi...

What is an "Ausfall" (failure)?

An “Ausfall” (failure) occurs when your receipts display error messages such as “Signaturerstellungseinheit ausgefallen” (signature creation unit failed) or “Sicherheitseinrichtung ausgefallen” (security device failed). Failures can also be caused by defective POS hardware (e.g., your iPad), software issues (e.g., the orderbird app), or an interrupt...

Can I train my staff on the cash register and make test bookings?

Only applicable for Austria in combination with fiskaly Please note: The procedure described above is valid only if your business is located in Austria and you comply with the Registrierkassensicherheitsverordnung (RKSV) using our partner fiskaltrust. For businesses outside Austria or using a different fiscalization solution, these steps do not appl...

"Sicherheitseinrichtung ausgefallen" keeps appearing on receipts - What does this mean?

If the error message “Sicherheitseinrichtung ausgefallen” is repeatedly appearing on your receipts, it is likely due to an unstable local network connection. Follow the steps below to diagnose and resolve the issue. Not the first time? If this is the first time you have been confronted with the message "Sicherheitseinrichtung ausgefallen", take a lo...

My Signaturerstellungseinheit (SEE) has been cancelled for exceptional reasons by A-Trust! What now?

What happened? A-Trust has unexpectedly cancelled the SEE for some customers. Without a valid SEE, you can no longer use the orderbird app in compliance with the RKSV regulations. We sent detailed information about this in our emails from July 2018. Am I affected? You are likely affected if:  you receive the error message “Signaturerstellungseinheit...

The RKSV Plus-Paket is now the RKSV-Basis-Paket

Have you purchased the RKSV Plus-Paket and are now looking for the right support? No worries! What was previously known as the RKSV Plus-Paket is now called the RKSV Basis-Paket. You still enjoy the same benefits as before—both in terms of pricing and the effort required for RKSV-compliant cash register management. From now on, you’ll find answers t...

Glossary on fiscalization in Austria

In the context of the Registrierkassensicherheitsverordnung in Austria, there are many - let's be honest - really many terms. If your head is spinning from all the terms, as it was for us during the preparation of the documents, we have created this glossary, providing an overview of terms related to fiscalization in Austria. Please use the Table Of...

The Jahresbeleg: What is it, why do you need it, and how does it work?

The Jahresbeleg (annual receipt) is printed once a year, always in December. It also serves as the Monatsbeleg (monthly receipt) for December. We recommend storing the Jahresbeleg in a safe place so that you have it available in case of a tax audit. Additionally, it must be submitted to the Finanzamt. The process for creating and submitting your Jah...

My receipts suddenly say -"Signaturerstellungseinheit ausgefallen". What do I do?

Your receipts no longer print a QR code, and instead the message "Signaturerstellungseinheit ausgefallen" appears? First of all: don't panic on the Titanic! Technology isn’t always perfect, and the legislator understands this. You don’t need to interrupt your work or contact the Finanzamt every time there’s an outage.  The outage lasted less than 48...

How do I print a Monatsbeleg?

At the end of each month, there’s one last important step to take: printing your Monatsbeleg and keeping it safely on file. You don’t need to submit this monthly report to the Finanzamt, but you must have it readily available in case of an audit. Step-by-Step Guide to Printing Your Monatsbeleg No matter which package you have, you can print your Mon...

Sorglos-Paket | How do I Create a Jahresbeleg?

At the end of the year, the “Finanzamt” (tax office) requires a “Jahresbeleg” (annual receipt) from you. Since you purchased the "Sorglos-Paket" (Carefree Package), fiskaltrust will automatically send the Jahresbeleg to the Finanzamt afterward, and you don’t need to worry about anything else. For more information on the topic, such as deadlines you ...