If your receipts no longer display a QR code and instead show the message “Sicherheitseinrichtung ausgefallen,” don’t panic—it’s not as bad as it seems!

The law recognizes that technology isn’t perfect. You don’t need to halt operations or call the Ministry of Finance to explain every time something fails.

What should I do now?

You can continue using orderbird to place orders as usual. However, from a technical standpoint, this situation qualifies as a checkout failure. The moment “Sicherheitseinrichtung ausgefallen” appears on a receipt, a 48-hour grace period begins. To resolve this, you’ll need to print out a Nullbeleg (seeHow do I print the Nullbeleg?) before the grace period ends. The error is typically caused by an inability to connect to the fiskaltrust server, which may result from either issues with the fiskaltrust server, or with your network. So, if the error message keeps appearing, take a look here: "Sicherheitseinrichtung ausgefallen" keeps on appearing on the receipts repeatedly. What does this mean? 

If your network is working, then it either scenario a) or b). 

a) The failure has lasted less than 48 hours

Lucky you—there’s nothing more you need to do!
As soon as the orderbird app prints the Nullbeleg automatically or prompts you via the yellow flashing bar at the top of the screen to print it manually, the issue is resolved. Save the printed Nullbeleg for your records and potential audits.

Pro Tip: Copy or scan the receipt, as thermal paper can fade over time.

b) The failure has lasted longer than 48 hours

If the issue persists beyond 48 hours, you must file an “Ausfallmeldung für die Sicherheitseinrichtung”. Follow these steps based on your fiskaltrust package:

(If you can't remember which package you purchased, click here to find out: I forgot which fiskaltrust package I purchased. How can I find out?)

I have purchased the Sorglos-Paket

Relax—fiskaltrust handles everything for you! Just ensure your cash register is back online within 7 days of the failure. Once a QR code is successfully generated, all deadlines will be met. Also, print the Nullbeleg: this will be printed automatically once the failure is resolved. You can find more detailed information here: How do I print the Nullbeleg? If no printer is available, the app will prompt you to print it manually. Finally, save the receipt securely for your accounting department.

I have purchased the Basis-Paket

In this case, you will need to complete the following tasks:

1. Report the failure: Log in to FinanzOnline.at and report the Ausfallmeldung für die Sicherheitseinrichtung within 7 days after the 48-hour period has expired, and confirm the failure on portal.fiskaltrust.at. You can find detailed instruction here: Basis-Paket | Cash register failure message for a failure after 48 hours #LINK 
2. Report recommissioning (Wiederinbetriebnahme): Once your receipts are signed with a QR code again, log in to FinanzOnline.at to report the recommissioning. Then, confirm the recommissioning on portal.fiskaltrust.at. Check this out: Basis-Paket | Recommissioning your cash register #LINK 
3. Print the Nullbeleg: After recommissioning, the Nullbeleg will be printed automatically. If not, the orderbird app will remind you to print it manually via the yellow flashing bar at the top of the screen. If you forgot how it goes, take a look here: How do I print the Nullbeleg?

Keep the Nullbeleg safely stored for your accounting records!