Since April 1, 2017, all businesses in Austria subject to the cash register obligation have been required to implement a legally defined tamper protection system for their cash registers. To provide you with a secure and flexible solution for a tamper-proof cash register, in accordance with the Cash Register Security Ordinance ("Registrierkassensicherheitsverordnung" or RKSV), we have partnered with fiskaltrust.
As a service provider, fiskaltrust offers a web-based solution to make your cash register tamper-proof. You can choose from a variety of solution options (packages) provided by fiskaltrust. We will guide you through the entire process, from start to finish, and help you make the best decision for your needs.
This guide will walk you through the RKSV requirements and serve as your first point of reference for any questions about upgrading your orderbird cash register to comply with the RKSV. Many terms are explained in our Glossary on Fiscalization in Austria.
More than one business or MY orderbird account?
If you happen to have more than one business or several MY orderbird accounts, please take a look here: I have more than one MY orderbird account. What now?
Easily Keep Track
Since you will be logging into various online portals to upgrade your cash register to be tamper-proof, we recommend that you complete all steps on your computer or laptop rather than on an iPad or other tablet PCs.
During this process, you will also be dealing with many usernames, passwords, and other login details. Use this : Download and print this overview of your RKSV login data, codes and IDs and have it ready for all subsequent steps, recording all new access information in it.
If you have any questions about fiskaltrust or if there is an error message that you cannot find here, our team is here for you! Feel free to contact us at help@orderbird.com or +431361022499.
Get Started Step by Step - Prepare for the RKSV
- Sign up for fiskaltrust - you are invited
- Obtain all access credentials for FinanzOnline.at
- Creating a Registrierkassen-WebService on FinanzOnline.at
- Introduce yourself to fiskaltrust - Provide your personal data
- Connect fiskaltrust with FinanzOnline.at
After these steps, you finalize the setup of your cash register to be fully compliant with RKSV, following the steps for the Sorglos Paket (Carefree package) or the Basis Paket (Basic package).
Did you purchase the Sorglos Paket (Carefree Package)?
If you chose the Sorglos Paket (Carefree Package), you can schedule an appointment with our support team for a joint setup. Simply email help@orderbird.com
Tip: If you don’t remember which package you purchased, you can simply check your orderbird invoice, where the purchased package will be listed.