To get started quickly with cashless payment with orderbird PRO, you can organize the following documents in advance and have them ready. Just look for the correct company type … For sole proprietorship/solo traders For the registration, we need the following personal details of the owner: Name current residential address date of birth Nationality A...

To create a new family group, please open your orderbird app and go to Settings > Orderpad > Menu Card. Tap on the “+” sign in the bottom left corner to add a family group. In a nutshell To create new family groups, tap the plus sign "+" at the bottom left in the settings for the menu card. You can change the general settings of a family group...

Do you have expanded and would like to use orderbird Pay with Worldline in your new location?   Then use the Worldline branch registration: With a branch registration, you can see your branches on reports.bambora.com and thus have a practical overview of all your accounts. Let's go Two requirements must be met: Your new location has the same company...

There are a lot of terms concerning the Kassensicherungsverordnung in Germany. Keep the overview with this glossary! Cash security regulation (=Kassensicherungsverordnung) From 01.01.2020 the Kassensicherungsverordnung (KassenSichV) will apply in Germany. It stipulates that all cash registers must be equipped with a technical security device to prot...

From orderbird App Version 5.5. on, you can use the “count guests” button to log the number of guests. After closing the shift, you can analyze the number of guests on MY orderbird . Here you can also see the average turnover of your customers. This will help you in planning the shifts for your staff, but also to develop new ideas on how you can fur...

The orderbird app version 8.x works on iPad and iPhone with iOS 17 or iPadOS 17. Until further notice, orderbird still runs on iOS 16 and iOS 15 - older iOS versions are no longer supported!(date: 06.05.2024) On which Apple devices does orderbird PRO Version 7.x run? These Apple Devices support the current Apple iOS: Devices on iOS 17 or iPadOS 17 i...

More information for tax advisors on how orderbird implements the requirements of the KassenSichV How can orderbird POS users upgrade their system with a TSS? orderbird POS can be upgraded with an Online-TSS via a cloud-based solution. Users of orderbird POS have to log in the backend MY orderbird to activate the Online-TSS. In order to be able to w...

In order to connect the Online-TSS to your cash register, you must meet two technical requirements. Otherwise, the Online-TSS will not function securely nor can it log the sales data of your cash register in a legally compliant way. Here is a checklist with which you can check whether you meet the two requirements. Your TSS Checklist 1. Have you ins...

You need production dockets for the kitchen and printed invoices for your guests? Here is how you setup your printer(s) to give you exactly that! In a nutshell In the orderbird app, go to Settings > Printers Select the counter printer Activate the printer Select "Find printer IP automatically" and search for the IP address of the printer. Tap "Te...

Yippieh, your starter package from orderbird has just arrived? Awesome, let's get you all set up! A little background before you start: your orderbird routers and repeaters Depending on the size of your business, you will need a router and one or more repeaters to set up a stable network. We have sent you one or more of the following components: one...

You can use orderbird pay with Worldline with the following cards:  Visa Mastercard Maestro American Express Discover In addition, you can accept the following contactless payment methods: Each card that supports contactless payment (Exception: Girocard) Apple Pay Samsung Pay Google Pay ...

About legal or tax advice orderbird does not offer any legal or tax advice. All information with legal or tax aspects is in no case to be regarded as legal or tax advice. However, in order to provide you with the most reliable guidance possible, our cooperation partner, the Berlin-based tax firm Buder (https://steuerbuder.de), has examined the follo...

From orderbird app version 6.1.1 on, you can precisely control who has access to your Cash Book. The default setting allows only for the administrator to see the Cash Book and create new entries. Step by step Give/Deny access to the cash book In the orderbird app go to Settings > Users > Roles & Permissions. Select the role for which you w...

To use an online reservation system that allows for upfront deposits with your orderbird app, simply add a new payment type and an item for the reservation deposit. This way you can clear deposits against customers' orders, or send them an invoice for no shows. Add payment type "reservation online payment" Go to Settings > Payment > Payment Ty...

orderbird has added colors to the menu! You want your family group "Sides" to be quickly recognizable in a fresh green? No problem with orderbird 6.0! In a nutshell Go to "Settings" > "Orderpad" > "Menu card" in your orderbird app Tap on the little (i) at the end of the family group name "Sides" Tap on "Set color" and select your desired color...

Here you can find out how cashless payments work, how contactless payment with NFC works, which payment apps and mobile payments are supported, and more. Everything at a glance How do payments work in detail? The amount of the invoice is displayed on the card reader. You then insert the card into the card reader: If it is a Maestro/VPay (EC-) card, ...

About legal or tax advice orderbird does not offer any legal or tax advice. All information with legal or tax aspects is in no case to be regarded as legal or tax advice. However, in order to provide you with the most reliable guidance possible, our cooperation partner, the Berlin-based tax firm Buder (https://steuerbuder.de), has examined the follo...

How to use your Pay Terminal One correctly <3: Your Pay Terminal One functions best at room temperature. In case of significant temperature changes, the device will self-destruct! Keep your Pay Terminal One in a dry place. To clean the device, wipe it with a soft, moist towel. Please do not directly spray the Pay Terminal One or soak it in any li...

Your big opening is tomorrow, and you have a thousand things to do? There is no time to familiarize yourself with your new POS system from orderbird? This video is for you! In this compact tutorial, you will learn everything you need to know for a successful start with orderbird in your gastronomy! Get started right away:   If the video doesn't star...

From orderbird version 5.5 onwards, your production dockets for your kitchen (and bar) will automatically be split by party when you print them. This way you always know which order you are currently working on, even if several groups are seated at the same table. Step by step In the orderbird app, go to Settings>Docket printing to activate (or d...

You have just received your starter package and need a short but complete tutorial on how to get started with your new cash system? You want to set up your cash register network right away and start playing around with orderbird? Get started with our first steps: First Steps Step 1: How to set up your network Step 2: my.orderbird.com Step 3: How to ...

Would you like to accept American Express cards via orderbird PRO cashless payment? Then email us to help@orderbird.com. We will happily support you and set up the registration with American Express together! ...

From now on, you can find available updates, e.g. for your orderbird app, in your profile in the App Store. Starting with iOS 13 the tab "Updates" in the App Store is no longer available. Step by step Close your current orderbird shift. Working with multiple devices? If you work with multiple devices, make sure that all of them have left the shift. ...

You will find your tax number at the top left of your last tax assessment from the tax office.  Alternatively, you can simply ask your tax advisor. What does a tax number look like? Depending on the state, the tax number has ten to eleven digits. You can recognize the tax number by the following format: "12/345/67890" or "012/345/67890". Do I give m...

You are in the process of activating your Online-TSS on MY orderbird and have entered your company tax number, but the system does not accept your tax number? This is surely due to the format, because every federal state has its own format for tax numbers. However, for the activation of the Online-TSS only the "standard scheme of the federal states"...

About legal or tax advice orderbird does not offer any legal or tax advice. All information with legal or tax aspects is in no case to be regarded as legal or tax advice. However, in order to provide you with the most reliable guidance possible, our cooperation partner, the Berlin-based tax firm Buder (https://steuerbuder.de), has examined the follo...

Since 1 January 2020, the "Kassensicherungsverodnung" (short: "KassenSichV") applies with new requirements for the cash management and the technical equipment of your cash register. With the installation of the Online-TSE for your orderbird cash register(s) you fulfill the technical requirements of the "Kassengesetz"!  In a nutshell Back up your dat...

If you see this error message in the orderbird app, a central node of internet traffic (a so-called DNS server) in Europe is no longer reachable. But don't worry - all you need to do is adjust a few settings on your Apple device and you're back online in no time! In a nutshell Open the settings of your Apple Device (iPad/iPod/iPhone) Tap on Wi-Fi, t...

You’ve set up your orderbird PRO register. Now is the time to familiarize yourself with your new system :) In a nutshell Taking orders: In the orderpad, tap on the item you want to order Multiple orders: Tap on the calculator icon below, enter the quantity and then tap on the item to book it several times as enteredAlternative: Tap on the article as...

If you wish to change Worldline's daily payout to weekly or monthly, please email us at help@orderbird.com. We will then contact Worldline and request the switch for you. Please note that Worldline's processing time can take up to 48 h....

Updates for your Pay Terminal One are provided for you automatically. You will promptly receive an email with the necessary information when a new update for the terminal is available and which steps you have to follow to ensure a seamless update. After you have received the new update for your Pay Terminal One, be sure to perform a test booking. Th...

In orderbird users are already preset for the purposes of illustration. There is Anna Admin, Tanya Team and Marc Manager. Roles are also already preset (admin, team & manager).  When you set up the rights and roles for the first time, then it is best to first delete all users (except Anna Admin) and rights. You do this by swiping from right to l...

About legal or tax advice orderbird does not offer any legal or tax advice. All information with legal or tax aspects is in no case to be regarded as legal or tax advice. However, in order to provide you with the most reliable guidance possible, our cooperation partner, the Berlin-based tax firm Buder (https://steuerbuder.de), has examined the follo...

Sign up for orderbird Pay to offer your guests the service of cashless payment. Here you will find a complete overview of all the necessary steps. Our tip: Print out this article and check off points like on a to-do-list. This way you keep the overview! In a nutshell Contact Nexi Germany Fill out the service agreement Go to your bank of confidence f...

Do you get an error message on your Pay Terminal One or Apple device? You can find the most common messages below and learn what you can do about each. The most common error messages If you see one of these error messages on your Pay Terminal One, please email us immediately at help@orderbird.com or call us at +49 30 208 983 098. To get more informa...

This document contains useful guidelines on how to use your terminal in order to protect your terminal and your customers’ card data. Please read the guidelines carefully and handle your terminal accordingly. Most important principle: Don’t let third parties access / use your terminal and avoid manipulation under any circumstances. If you have any h...

Do you need to submit a termination request for orderbird Pay? So sorry to hear. This is what you need to do: You can terminate your agreement with immediate effect. Send us a mail at help@orderbird.com from either the person who signed the contract or the managing director. Please indicate the tax ID of your company as well as the cancellation reas...

You can be exempted from the obligation to issue receipts ("Belegausgabepflicht") if it is "unreasonable" for you to print a receipt for each guest in your company. To do this, you must submit an application for exemption to your tax office. Prerequisites for the application are: You sell goods or services to many unknown persons There is a proven m...

You want to know how much turnover you made during a shift? That’s where the z-report comes in handy. Your orderbird register creates exactly one corresponding z-report for every closed shift. No more hassle! In a nutshell Go to "Reports" in the main menu. Tap on shift in the center top tab Tap on the z-report for your recently closed shift Select "...

You got a deposit - "Pfand" - on your bottles, cups, or other and don't know how to work with that in orderbird? Not for long! Read here how to do "Pfand" with orderbird so that you can do right by your customer and the tax office. Attention! Please take note of the following information: orderbird does not offer legal or tax advice.  Everything we ...

You have just received your starter package and need a short but complete tutorial on how to get started with your new cash system? In our Quick Starter Guide, we explain how you can easily set up your POS network and connect your register with a printer. If you can no longer find your printed version from your starter package, simply download it he...

You've just added a new printer to your equipment fleet? Or you want the order slips for smoothies to be printed in the kitchen instead of at the counter? Here we explain all the settings you can define for your printer in the orderbird app. Attention! In order to be able to change and control the settings on the printer, your iPad must be on the sa...

With the restricted waiter report, you can now restrict or even prohibit your employees from viewing your sales. For example, you can set it up in such a way that your employees can only see their own sales but no longer the total turnover, nor the sales of their colleagues.  In a nutshell By default, only the admin has permission to view reports. I...

Quickly make the right settings in the orderbird app:  Open the orderbird app and go to Settings > Payment > Fast payment. Now you will see the item "Print bill". Drag the slider to the right to activate invoice printing. The slider is now blue. Tap "Save" in the upper left corner. Alternatively, you can offer your guests digital invoices via ...

Your Pay Terminal One does not properly connect? Then it can help to perform a reset. This means that you have to delete the saved connection between iPad and Pay Terminal One, and then reconnect the devices. Be sure to take a few minutes for this. Want to watch a (german) video? Not in the mood for reading? Then watch our video tutorial on how to r...

From 01.01.2020 the cash security regulation ("Kassensicherungsverordnung", short: KassenSichV) in Germany applies and with it the obligation to issue receipts ("Belegausgabepflicht"). You are legally obliged to offer every invoice in printed or digital form to your customers.  In a nutshell From 01.01.2020 you must always offer your customers a gen...

If you have been using orderbird in the Freemium version (outdated) up to now, this is no longer possible with the introduction of the Kassensicherungsverordnung from January 1st, 2020. To ensure that you can continue to operate your cash register in accordance with the tax laws, please purchase an orderbird license. Your next steps Please send us a...

From orderbird version 5 onward, you can also print invoices without details on the ordered items. Step by step Enable “Receipt without details” From the main menu, go to Settings> Docket printing. Activate "Receipt without details" by dragging the slider to the right. The slider is now blue. Tap "Save" in the upper left corner and confirm your c...

The tax rates (VAT) are changing, and you need to update the VAT rates in your orderbird app, to avoid back taxes or other penalties. To do this, you manually change the VAT rates for articles or family groups in your menu. Plan some time and grab a cup of tea. You'll be tapping away in the orderbird app on your iPad. In a nutshell Option 1 - "Deriv...

Are your customers mostly business people who want to pay by card? Then it's best to change your fast payment setting. In a nutshell Go to Settings > Payment > Fast payment. Configure the fast payment according to your wishes. Tap on the item “Default payment type” to set card payment as a fast payment. Let's go! Select the entry “Card payment...

If you want to terminate your orderbird Pay membership, send us your request by email to help@orderbird.com. We will send you a termination form via email, which you only need to sign and send back to us. We will take care of the rest. Finally, you will receive a confirmation of the termination from orderbird Pay....

One minute ago, everything was fine with the card payment, and now the connection can no longer be established? Or do you get the error message “Card reader is not connected via Bluetooth” in the orderbird app? Follow these tips! In a nutshell Check which iOS version is running on your Apple device. If necessary, update iOS to the latest version Per...

Here you can download the complete operating manual for your Pay Terminal One M010 by Miura.  Kartenleser_Miura_M010_Betriebsanleitung.pdf...

Nexi Germany transfers your payouts directly to your bank account, where you can track your payouts and their history, checking your bank statement. The payout information shown on your bank statement is also your invoice. Nexi Germany sends the following invoice information for your payouts via account statement: Where can I get an overview of all ...

Would someone like to pay by debit or credit card? With orderbird Pay, it's no problem! Here is how it works… Step by step Open the table that wants to pay cashless. Tap on the green box with the three white dots at the bottom. You will now see the payment details. Select "Pay" in the new window at the bottom of the screen. Tap on "Card payment." Th...

Do you want to get started with orderbird Pay and activate your card payment with Nexi Germany? Great! You can find all the necessary information here: Sign up for orderbird Pay....

Do you have expanded and would like to use orderbird Pay with Nexi Germany in your new location?  Then use the Nexi Germany branch registration: With a branch registration, you can see your branches on https://login.nexi.de/en and thus have a practical overview of all your accounts. In addition, branch registration is activated more quickly at Nexi ...

Do you want to pair your Pay Terminal One with a different Apple device because the patio season is about to start, and you want to be more mobile? Or has your Apple device, which is usually connected to your Pay Terminal One, given up the ghost? No problem! Let's go Follow these steps, and your Pay Terminal One will be connected to a new Apple devi...

In this article, you will find that the card number does not have to be entered on the Pay Terminal One to charge the amount. Also, whether the card reader can be used with several devices simultaneously, if you can resell the terminal, and what you can do in case of fault signals. How do I manually enter the card number on the Pay Terminal One to c...

It’s time to start your first shift! It's so easy, we're getting straight to the point: Step by step In the main menu of the orderbird app, go to "Shift". Just tap “Begin shift” to start your first shift. From now on, everything you do in your orderbird register is protocoled in the GDPdU-report for your tax auditor. You cannot retroactively change ...

With the obligation to issue receipts, which applies from 01.01.2020, you can also send your customers invoices by e-mail. This requires the entry of an email-address, but saves paper! In a nutshell Directly from the orderbird app: Tap on the three dots when checking out "..." and select "Send receipt via email". Or send the e-mail later via MY orde...

You can easily change the price for one or more items from within the orderbird App. In a nutshell Go to Settings > Order pad > Menu > Your desired family group > Your desired item Tap on "Price" Change the price Save & Done Step by Step - Updating the price of an item Open the orderbird app. Tap on "Settings" in the main menu,  … th...

As announced by email and post, from 01.07.23 our card payment service provider will only process transactions from Apple devices with iOS 15 or newer. This ensures compliance with the latest security standards. In addition, card payments will only work from orderbird PRO app version 7.6. or newer. If transactions suddenly no longer go through, plea...

With orderbird, it’s easy to create your own items - without spending a lot of time and complicated settings. To add an item to your menu, make sure to be in the appropriate family group, e.g. “coffee”, in which the item should be available later. In a nutshell Go to Settings > Orderpad > Menu Card in the orderbird app and tap on the family gr...

One important thing: Always select the "Configure Manually" option when setting up your iPad/iPhone/iPod for the first time. Then in the next step, tap "Do not transfer app & data". Please do not select the option to have your Apple device set up via an iCloud backup or do a quick boot under any circumstances. Why do I have to set up the iPad ma...

To be able to use the card reader, your registration for orderbird Pay with Nexi Germany must be successfully concluded. This means you have sent all the required documents by mail or fax and completed the POSTIdent, so that your application can be processed.  Tip Here,you can read how to sign up for cashless payment with orderbird PRO.   Let's go H...

You have finally decided to offer card payment to reach more customers and increase your sales? Or do you want to change your current provider because of unfavorable conditions? Then, we have a top partner for you in card payments: Worldline. All information about orderbird Pay with Worldline can be found on this page.  About card payment Benefits o...

You have just unpacked your devices. Now you are wondering where and how to connect your cash drawer? Just read on :) Connect your cash drawer to your invoice printer. The correct connection to the printer is indicated by a small cash drawer symbol on your printer. Exclusively for iPad The cash drawer can only be controlled via iPad. You cannot open...

Your place is buzzing, but an unexpected connectivity problem disrupts working with the orderbird app? Don't worry - we will show you here how to continue working offline using fallback mode. You can enter fallback mode if you have been working in swarm mode with activated table sync. Fallback mode works best from app version 7.0.3 on. Single-users ...

You need an export of several Cashbook pages from more than one day? Via MY orderbird you can now export the data of your Cashbook pages as a CSV file. The CSV-format can be easily imported into any common tax software. In a nutshell Log in to MY orderbird Click on "Cashbook", then on "Create CSV export" Select the start and end date Enter an email ...

The first thing you need to do with your new cash register is to set up your administrator user. In a nutshell In the app, go to Settings > Users > Users Select "Anna Admin 1234". Change the name to your name/position Enter a PIN that only you will know Save your changes Step by step Open the user management Tap "Settings" in the main menu, th...

Yes, from September 2022 it is possible with just three easy steps! Log in to your MY orderbird account and go to Settings > DATEV Details. TAX ADVISORS E-MAIL ADDRESS: Enter the e-mail address of your tax advisor to whom your DATEV export should be sent at the beginning of the coming month. Check the box in the line below. Click on "Continue". D...

About legal or tax advice orderbird does not offer any legal or tax advice. All information with legal or tax aspects is in no case to be regarded as legal or tax advice. However, in order to provide you with the most reliable guidance possible, our cooperation partner, the Berlin-based tax firm Buder (https://steuerbuder.de), has examined the follo...

When can I start using the orderbird card reader? To work with the card reader, your registration for orderbird Pay must be completed. If you have sent all necessary documents via BANKIDENT (more information: Step 5.1: Register for cashless payment with orderbird PRO ) to Nexi Germany, your account is in the process of being set up. This is how you ...

Do you want to reset your iPhone, iPad or iPod touch to factory settings? Then learn now how to safely erase your Apple devices and reset them to factory settings. In a nutshell Create a backup of the device Tap "Settings"> "General"> "[Transfer/Reset device]"> “Erase all content & settings”. Enter code or password for your Apple ID for...

Here you can find all current TSS certificates to download and forward to your tax office or tax consultancy.  The CSP-L component (Cryptographic Service Provider Light) has been certified by the BSI with certification ID BSI-DSZ-CC-1153-2021. Download CSP-L certificate as PDF The fiskaly SMAERS (Security Module Application for Electronic Record-kee...

About legal or tax advice orderbird does not offer any legal or tax advice. All information with legal or tax aspects is in no case to be regarded as legal or tax advice. However, in order to provide you with the most reliable guidance possible, our cooperation partner, the Berlin-based tax firm Buder (https://steuerbuder.de), has examined the follo...

Your email-invoices do not look quite right yet? You would like to put your logo on your printed invoices? Edit your invoices on my.orderbird.com to give them the right look! From 01.01.2020 the obligation to issue receipts ("Belegausgabepflicht") applies in Germany. It means that you have to create a receipt for every order and offer it to your cus...

As of January 1, 2020, the Kassensicherungsverordnung (KassenSichV) (legal regulation on the fiscalization of cash registers) will apply in Germany with new requirements for your cash register. You are obliged to comply with the new technical guidelines and new requirements for cash management as quickly as possible. If you don't take measures in ti...

Let’s get down to business! Here we explain how you upload your menu to your orderbird register. You can do it yourself or, even simpler and faster, you leave it to us! Leave the work to us If you have booked our "Onboarding" or "Menu Editing" service, please choose from one of the spreadsheet templates available in Word and Excel format. Download t...

You're finally holding the welcome letter from Nexi Germany and your new card reader in your hand and want to offer your guests the convenience of cashless payment?Learn how to wirelessly connect the card reader to your Apple device and make your first test booking with. In a nutshell Check and update the iOS Pair your card reader with your Apple de...

Do you want to change your bank details, address, or the clearing name for orderbird Pay? Just get in touch with us!  For all changes to your contact details at Nexi Germany, such as an address, business name, bank details for your payouts, or clearing name for your guests, we will advise Nexi Germany for you. Email us to help@orderbird.com with you...

Do you need a charging cradle or a belt case for your Pay Terminal Plus? Then call us or e-mail us at help@orderbird.com.   Exclusively at orderbird, you can now purchase accessories for your new card reader. So what do we have to offer?  With a practical belt case, you always have your Pay Terminal Plus handy when you cash directly at the table - a...

Accept customer agreement with fiskaltrust Log in to portal.fikaltrust.at with your access data. Click in the main menu on the left side on the name of your gastronomy. Then click on Overview >"Registrierkassenbertreiber". There is a small slider at “Registrierkassenbetreiber”. If the slider is not activated, switch it to "ON" and accept the term...

Payment Methods You can edit the existing payment methods under Settings → Payment Methods. To add a new payment method, simply click on the + at the bottom right and enter the description. The following are preset: Invoice, MasterCard, EC and cash. If you want to delete one of these, swipe from right to left over it. If you click on a payment metho...

From orderbird version 6.2.0 on you can define who of your staff is allowed to transfer orders. By default, only the administrator is allowed to transfer orders. Step by step In the orderbird app, go to Settings > Users > Roles Select the role for which you want to set the "Transfer" right. Scroll to the bottom of the list of rights and drag t...

For some reason, your Pay Terminal One no longer works the way it used to? There may be a technical defect if you have problem inserting cards. Or there might be a connectivity issue between the terminal and your Apple device. Here is what you can do: The card inserted is not recognized If you insert a card, your Pay Terminal One doesn't respond and...

The TSE export is a part of the DSFinV-K export. The TSE export contains the following information: Certificate file ending in .pem. Attention: Please do not open the .pem-file, but forward it unopened to the auditor. The .pem-file is a certificate file that can only be opened by a the tax authorities.  The log information of the TSE, from which it ...

With the reports on your Worldline portal, you can constantly monitor your card payments. You can find all your monthly reports under “Reports” for a more detailed evaluation. Let's go For a quick overview Log in to reports.bambora.com with your Worldline credentials. You will directly see an overview of your sales for the current month, as well as ...

With the Floor Plan in the orderbird app, you can easily book your guests' orders on a table. You can create up to five different areas (e.g. terrace, 1st floor, fireplace room, etc.) and expand the grid to up to 15x15 tables per area.  In a nutshell Go to Orderpad > Floor Plan > Edit, to create, edit or delete areas or tables. Go to Orderpad ...

Your network and my.orderbird account are set up? Superb! Now you can install the app on your iPad/iPod. Working internet connection needed Before you start, make sure you have a working internet connection!   In a nutshell Open the App Store Search for "orderbird POS" Click on "Install" or the small cloud icon to download the app Open the orderbird...

Usually automatic updates for your apps are a great thing. However, for a secure use of your orderbird register, it is essential that you disable automatic updates on all of your Apple devices. This will prevent the app from updating automatically during an open shift and thus prevent data loss.  (For a secure update of the app, you need to make sur...

Do you need a detailed overview of the single transactions? Then keep on reading. Let's go Log in to reports.bambora.com with your Worldline credentials. Now click on “Sale.”  Under "Sales," you can view your company's invoices paid by card:  Here, you can view the transaction details as well. Click on the corresponding row:  By selecting "Payment t...

Here you will find all the most frequently asked questions regarding card payment with Nexi.  How do I change my bank details at Nexi Germany? Email us at help@orderbird.com. Then, we will send you a form you must fill out and sign by hand. Afterward, you have to take a picture or scan the signed document and send it back to us.Please note that the ...

No! You can pair and use your Pay Terminal One with only one Apple device for safety reasons. However, if you wish to use it with a different Apple device, you must reset your reader. Here you can learn how to do it: Wie kann ich meinen Kartenleser auf Werkseinstellungen zurücksetzen und mit einem neuen Gerät verbinden?...

Do you have a new tax number, or have you relocated your business? Then keep us up to date so that you don't have to fear any financial losses. What has changed for you? My contact information   My tax number   My company's legal form   My bank account     Email us at help@orderbird.com from the email address you have provided to Worldline with your...

From orderbird Version 5.5 you have the feature guest counting! Simply tap on "guests" in the orderpad when you take up an order to use the guest counter and enter the number of guests sitting at the table. orderbird will automatically add up all guests you had during a day or a shift, respectively. You can also go to MY orderbird to find out how ma...

Do you want to know how to log in to Worldline and get an overview of your sales and payouts? Let's go Open reports.bambora.com Log in with your Worldline credentials:    If you are unable to log in, first try  to reset your password: Click on "Forgot password?"     Click on "Forgot password?" and enter the e-mail adress that you used to register wi...

With American Express, we offer you another leading partner in the card payment field. By accepting American Express payments, you will also benefit from many additional advantages. Contact us by email at help@orderbird.com for a consultation! Your benefits with American Express More satisfied customers: Your card payment system accepts American Exp...

From version 5 onwards, orderbird offers course control! Serve your guests easily delicious menus with multiple courses using orderbird. In a nutshell Go to Settings>Orderpad>Course control and make sure that course control is activated. Go to Settings > Printers > Kitchen or Counter > Course receipt and activate printing of course re...

If you want to change Nexi Germany's weekly payouts to daily or monthly, please email us at help@orderbird.com. We will then contact Nexi Germany and request the switch for you. Please note that the processing time at Nexi Germany can take up to 20 business days....

You can get receipt rolls for your orderbird printer directly from us or from any specialist dealer. Dimensions Dimensions: 80 m x 12 mm x 80 mm Paper type: Thermal paper Prices for ordering at orderbird Receipt rolls Standard 80 mm x 80 rm. x 12 mm, white, BPA-free: 30 pieces for EUR 65 plus VAT. Receipt rolls Premium 80 mm x 80 mm x 12 mm (approx....

Menu editing You can easily customize your menu matching your own expectations. The menu is divided into three fixed Super Family Groups (SFG). From here you can set up and change everything yourself. If you let us create your menu, you only need to install the finished backup and you are ready to go! But even then, you can still make changes yourse...

You have just taken the order for table 5 when the guests decide to move to the window table with the beautiful view. No problem - you can transfer items, parties, or even complete tables in a snap! By the way - from orderbird version 6.2.0 on, you can control who receives permission to transfer tables. You set the permissions in the settings of the...

You want a detailed overview of your Worldline transactions. You can get it online directly from Worldline anytime! In a nutshell Log in to reports.bambora.com Click on “Reports” above and then on the Excel symbol with the green “X” for the month in question. Remember: card payment settlements are done by Worldline at precisely 0 o'clock. Therefore,...

Do you need to check the accounting of your bank account? Then the overview of Worldline's payouts will help you! Let's go Open reports.bambora.com. Log in with your Worldline credentials. Click on the “Payouts” tab on the top row of the page to view Worldline's payouts and download them as PDF or Excel files to your computer. Click on “Payouts.” Yo...

Do you want to check your postal address saved at Worldline, or do you want to add a new user who will have access to your reports? In a nutshell Log in to reports.bambora.com Click on the gear wheel in the upper right corner of the overview tab. You will see an overview of your data and the users logged into your account. Let's go! In the upper rig...

Since orderbird 6.0, we’ve added a dash of color and improved navigation for the orderpad. You want to display Coke in bright red in your orderpad? No problem: This is how you add colors to your items: In a nutshell Open your app and go to "Settings" > "Orderpad" > "Menu card" > "Your family group" Tap on an item Tap "Set color" and select ...

All tables are settled and you are ready to call it a day? This is how you close your first shift: In a nutshell Go to "shift" in the main menu. If necessary, tap on "Leave shift" and then on "Close shift". Do you work with multiple devices in swarm mode? Go to "shift" in the main menu of the orderbird app. Leave the shift: Tap on "Leave shift" and ...

Your personal success manager is there to help you get started with orderbird as fast as possible. You can book online training courses with them easily via “Calendly” (www.calendly.com), our scheduling tool. There you can find out how to book, cancel and reschedule appointments for Welcome Calls, Training and Support Calls....

About legal or tax advice orderbird does not offer any legal or tax advice. All information with legal or tax aspects is in no case to be regarded as legal or tax advice. However, in order to provide you with the most reliable guidance possible, our cooperation partner, the Berlin-based tax firm Buder (https://steuerbuder.de), has examined the follo...

About legal or tax advice orderbird does not offer any legal or tax advice. All information with legal or tax aspects is in no case to be regarded as legal or tax advice. However, in order to provide you with the most reliable guidance possible, our cooperation partner, the Berlin-based tax firm Buder (https://steuerbuder.de), has examined the follo...

About legal or tax advice orderbird does not offer any legal or tax advice. All information with legal or tax aspects is in no case to be regarded as legal or tax advice. However, in order to provide you with the most reliable guidance possible, our cooperation partner, the Berlin-based tax firm Buder (https://steuerbuder.de), has examined the follo...

About legal or tax advice orderbird does not offer any legal or tax advice. All information with legal or tax aspects is in no case to be regarded as legal or tax advice. However, in order to provide you with the most reliable guidance possible, our cooperation partner, the Berlin-based tax firm Buder (https://steuerbuder.de), has examined the follo...

From orderbird App Version 7.3 on, the individual item discount is available for you! In a nutshell First you have to "send" your order and then return to the table. In the order overview for the table, tap on the three dots "..." behind the item you want to discount. Select a predefined discount or enter a custom amount, including reason for discou...

Do you want to change your bank details, address, or the clearing name for your orderbird card payment with Worldline? Just get in touch with us! For all changes to your contact details at Worldline, such as an address, business name, bank details for your payouts, or clearing name for your guests, we will advise Worldline for you. Please email us a...

Since 11.04.2024 we are flying on version 8.1.0. The previous version was 8.0.2. How do I find out which version I have currently installed? Open the orderbird app and tap on the small question mark. Under "Version" you can find out which version you have currently installed. How do I update to the latest version of orderbird? Here, you can find out...

You've decided to start using card payment to reach even more customers and increase your turnover? Or you want to change your current provider due to bad conditions? We have landed the best card payment partner for you: Nexi Germany. All information about cashless payment with orderbird PRO powered by Nexi Germany can be found on this page. About c...

Your card reader says, “Please use another card” when making a contactless payment? If so, the NFC function on the card has not been activated for Maestro or VPay payments. In this case, please insert the card into the card reader to finalize the payment. If payments with Apple Pay are not accepted, your customer must select another card in their Ap...

Your guest prefers to pay the bill via bank transfer and is asking you for an invoice, including your bank details? No problem - With our new feature "Edit invoice details" on my.orderbird.com, you can easily change your account details at any time. You can edit the recipient’s address, date of service, due date, your bank details, or your email add...

Congratulations! You now have your very own personal MY orderbird account. Let us introduce you to the most important features of MY orderbird that will help you run your daily business. No time to read? Simply go to MY orderbird and start the MY orderbird tour. Find the start button  in the top left corner of the MY orderbird menu. The tour takes a...

To ensure that all your sales data is stored centrally and securely, you need an account on MY orderbird. Your sales advisor will send you a link by e-mail, which you can use to register on MY orderbird.com.  In a nutshell Follow the link in the e-mail you received from your sales representative: "Register now for MY orderbird" Create your MY orderb...

In a nutshell Make sure your Apple device is running a version newer than iOS 15. Even better is the most recent iOS. Apple explains how to check your current iOS version: Find the software version on your iPhone, iPad, or iPod (https://support.apple.com/en-us/HT201685) Switch on the card reader. Wait until the blue light in the upper right corner b...

Activating the swarm in the orderbird app brings advantages such as real-time data transfer to MY orderbird. Here you can find out when it makes sense for you to activate the swarm and when it is better to leave it turned off. Please note You absolutely need a permanent and fully functional internet connection, if you work with activated swarm! Once...

To make sure your customers only receive up-to-date information on your invoices right from the start, you need to personalize your bill template. If something changes later or if you want to advertise a discount promotion, e.g. in the footer of your invoice, you can easily change the bill template any time you want! Belegausgabepflicht Since 01.01....

Us :)! We will advise you on all topics related to your card payment, such as payouts, settlements, agreement details, and conditions. Just send us your questions by e-mail to help@orderbird.com. Any other questions? I would like to have a settlement period examined. What do you need from me? If you want us to examine a settlement period for you, we...

With orderbird you can easily create items yourself and thus always keep your menu up to date - without spending a lot of time and complicated settings. In order to create an article, you must be in the corresponding product group in which the article should appear. In a Nutshell - the most important things  To create items, always tap on the plus s...